Service Processor at Windownation

At Window Nation, our focus is on growth. We believe that by recruiting the best talent and fostering an environment where you can be your authentic self, we all succeed together. We are deeply committed to both your professional and personal development, and we take pride in the collaborative culture we have built. As a leader in our field, we are looking for dedicated individuals to join our team and help us maintain our passion for customer satisfaction.

Key outcomes

• Engage with customers to listen to their concerns and provide personalized resolutions.
• Triage service requests related to our installed products.
• Perform thorough research to address customer inquiries quickly.
• Coordinate with scheduling stakeholders to ensure service requests are handled efficiently.
• Maintain a strong knowledge of our product line to assist customers and vendor partners.
• Manage the ordering of service parts and work with external vendors to ensure timely delivery.
• Keep customer accounts updated in our CRM system.
• Strive to meet your individual performance metrics consistently.

Requirements

• At least 2 years of experience in a customer service role, such as a call center, customer care center, or help desk environment.
• Proven experience working with CRM systems or similar customer tracking software.
• Authorization to work permanently in the United States, as we are unable to provide visa sponsorship.
• Fluency in English.

Preferred qualifications

• A customer-centric mindset with the ability to handle difficult conversations using empathy.
• Experience using Microsoft Dynamics 365 and the Microsoft Office suite.
• Strong interpersonal and communication skills.
• A history of success in high-volume work environments.
• Demonstrated ability to manage your time and prioritize tasks effectively.

How to apply

If you are interested in joining our team and contributing to our mission, we invite you to submit your application. We look forward to reviewing your qualifications and learning more about how you can help us continue to deliver excellent results for our customers.