Windownation

Service Processor

United States

On-site

Full Time

#Operations

#Customer Experience

#Customer Service

#CRM

#Dynamics 365

#Microsoft Office

#Communication

Windownation is looking for a Service Processor

Full Time Mid-Level On-site United States Operations Customer Experience Customer Service CRM Dynamics 365 Microsoft Office Communication English

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Consistently operating with a passion for customer satisfaction, our Service Processors report to the Regional Service Lead (RSL) and review post-installation service requests and warranty claims from customers and branches within their designated regional pod. They proactively communicate with customers, order service parts, and complete services within our established systems. The role performs these activities to ensure service requests are processed efficiently and accurately within the designated departmental goals. Service Processors collaborate with their fellow pod members to provide our customers a superior “singular point of contact” experience.

Core Role Responsibilities

Engage, listen, and resolve customer issues; ensure a highly personalized customer experience

Triage service-related issues related to installed Window Nation products

Swiftly and thoroughly research customer inquiries

Ensure that scheduling stakeholders can accurately and efficiently schedule service requests

Demonstrate sound understanding of our products throughout interactions with customers, vendor-partners, etc.

Order service parts; work with external vendors to ensure product, parts, and service are delivered with a sense of urgency

Keep customers updated; regularly update customer accounts in the CRM

Meet individual quantitative performance metrics

Basic Qualifications

2+ years of Customer Service experience to include call centers, customer care centers or help desks.

Experience working in a CRM system or other customer tracking software.

Preferred Qualifications

Ability to handle difficult conversations with a high level of empathy

Customer-centric mindset

Ability to provide thorough notes/updates in a CRM

Experience in Dynamics 365

Proficiency in Microsoft Office

Excellent interpersonal and communication skills

Experience working in a high-volume role

Demonstrated ability to prioritize tasks and manage time efficiently

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

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Windownation

Customer Experience Admin

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Service Processor at Windownation