Service Manager
Remote
Full Time
#Support
#Software
#Restaurant
#Troubleshooting
#Customer Service
#Communication
Are you ready to join a global leader in restaurant management technology? At Syrve, we provide comprehensive software solutions that power cash registers and streamline operations for over 9,000 customers around the world. We are looking for a talented professional to help our clients get the most out of our platform while delivering the high-quality support they expect from an industry innovator.
Role at a glance
We are searching for a Senior Service Manager to join our team on a full-time basis. This is a remote position, meaning you can work from anywhere in the world while collaborating with our diverse, international team of experts.
Your impact
- Provide expert guidance to help clients master our software features and maximize their operational efficiency.
- Troubleshoot and resolve complex user challenges spanning finance, inventory, marketing, and accounting.
- Monitor performance metrics to ensure we consistently meet our service level agreements and maintain high client satisfaction.
What you'll need
To succeed in this role, you should be a proactive problem solver who thrives in a fast-paced environment. We value candidates who bring the following skills and qualities:
- Professional fluency in English, both written and verbal, is essential.
- Strong proficiency in Russian is considered a significant advantage.
- Prior experience in the restaurant industry, particularly in management or administrative roles, is highly desirable.
- Technical familiarity with Syrve software and the ability to manage PC or laptop setups.
- A customer-centric mindset with the ability to multitask and process large volumes of technical information with precision.
Perks and compensation
We believe in supporting our team members both personally and professionally. When you join us, you will enjoy:
- Flexible remote work arrangements.
- Generous paid time off and paternity leave.
- Comprehensive health insurance coverage.
- Dedicated support for your professional development, including compensation for English language courses.
- The opportunity to grow your career within a dynamic, international company.
