Service Manager
Remote
Full Time
#Support
#Software
#Restaurant
#Troubleshooting
#Customer Service
#Communication
Welcome to Syrve, a leading provider of comprehensive software solutions for cash registers and restaurant management. With a strong foothold in the international market, we are proud to serve over 9000 customers worldwide and counting.
Role Description
As a Service Manager, you will play a pivotal role in supporting and guiding clients to maximize their use of cutting-edge software solutions, with a strong emphasis on client satisfaction and technical proficiency. This position is ideal for individuals passionate about delivering exceptional service, adept at troubleshooting, and eager to thrive in a dynamic, customer-focused environment.
Familiarity with Syrve software is a significant advantage.
Proficiency with PC or laptop setups to facilitate work.
Experience in the restaurant industry is highly desirable. (Especially as a manager or administrator who understands the inner workings of such establishments.)
Fluency in English (written and verbal) is essential.
Russian language skills are a strong plus.
Exceptional written communication skills with attention to detail.
A customer-centric mindset, committed to resolving diverse user challenges.
Eagerness to absorb and manage a large volume of technical and industry-specific information.
Demonstrated ability to thrive in a multitasking environment while maintaining efficiency.
Personal Attributes
Proactive and solution-oriented approach to client needs.
High adaptability to dynamic work environments and customer demands.
Responsibilities
Provide expert guidance to clients on effectively utilizing software solutions.
Analyze customer needs and deliver tailored recommendations leveraging software features.
Troubleshoot and resolve client challenges related to reports, finance, accounting, inventory, purchasing, and marketing.
Diagnose and correct system configuration errors efficiently.
Monitor and ensure compliance with service level agreements (SLAs).
We Offer
Engaging work environment with highly qualified specialists.
Opportunities for professional development and career growth.
Competitive paid time off and paternity leave.
The chance to work in an international company with a diverse team.
Compensation for English language course.
Comprehensive health insurance coverage.
Flexible remote work options.
