Service Desk Technician at Hcvt

At HCVT, we believe every challenge is a chance to make a positive impact for our clients and our team. Since our founding in 1991, we have grown steadily by providing high-quality tax, audit, advisory, and business management services to a diverse range of clients, including private and public companies, family offices, and high-net-worth individuals. We pride ourselves on our technical expertise and our commitment to fostering a supportive, rewarding environment for our professionals. We are currently looking for a Service Desk Technician to join our team in a full-time, hybrid capacity within the United States.

Key outcomes

• Manage the IT ticket queue by troubleshooting hardware and software issues and executing controlled processes.
• Support the IT Asset Coordination team by managing the replacement of equipment such as laptops, monitors, docking stations, and peripherals.
• Install, test, maintain, and upgrade computer systems and hardware.
• Prepare decommissioned equipment for proper physical disposal.
• Research specific hardware or software solutions to resolve technical challenges.
• Maintain accurate documentation for software and computer systems.
• Contribute to various IT-related projects as required by the firm.

Requirements

• An Associate or Bachelor’s degree in Information Technology or a related field.
• At least six months of experience in end-user support, whether through professional roles or volunteer programs.
• Proficiency with computer hardware and peripherals.
• Working knowledge of Windows 11 and Office 365 applications, including Excel, Word, and Outlook.
• Familiarity with Adobe Acrobat DC.
• Understanding of basic network fundamentals, such as TCP, DNS, and DHCP.
• Strong verbal and written communication skills with the ability to explain complex technical concepts in simple terms.
• Excellent organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
• A responsive mindset with the ability to work effectively under pressure and meet deadlines.
• Availability to participate in a weekly on-call rotation, work overtime or weekends when necessary, and travel to other offices under special circumstances.

Compensation

The salary range for this position is $55,000 to $60,000, plus overtime. This range is determined by various factors including your specific skill set, education, experience, and organizational needs. We also offer a hybrid work model that provides flexibility to work both remotely and in the office, depending on business requirements and team coordination.

How to apply

If you are a motivated team player looking to grow your career in a dynamic environment, we invite you to apply to join our IT department. We look forward to reviewing your qualifications and discussing how you can contribute to our firm's success.