Service Desk Technician II at Fluence

At Fluence, we are a global leader in energy storage products, services, and optimization software. With a presence in over 47 markets, we are dedicated to transforming how the world is powered by helping our customers build more resilient and sustainable electric grids. We pride ourselves on being a team that is agile, responsible, and committed to a clean energy future. We are currently looking for a skilled professional to join our global IT team and help us scale our support capabilities as we continue to grow.

What is this role?

We are looking for a Senior Service Desk Technician II to join our team on a full-time basis. This is an on-site position where you will play a vital role in managing our day-to-day global IT operations. You will be responsible for supporting our enterprise platforms, infrastructure, and end-user services, ensuring that our internal teams have the tools they need to succeed in a fast-paced environment.

What will you do?

• Provide comprehensive support and administration for both Windows PCs and Apple macOS environments, as well as mobile device management for iOS and Android.
• Resolve a wide range of IT incidents, including issues with Microsoft Office 365, account provisioning, global network connectivity, and conferencing services.
• Develop and maintain internal knowledge bases, procedural documentation, and workflows to improve our overall IT support efficiency and service delivery.

What makes you a great fit?

To be successful in this role, you should have a strong technical background and a commitment to excellent customer service. We are looking for someone who brings the following qualifications:

• At least 5 years of experience in information technology support, specifically with Mac OSX and Windows hardware and operating systems.
• Proven experience using ServiceNow for incident management and Active Directory for system administration.
• A solid understanding of network architecture, Office 365 environments, and identity management.
• Experience with audio and video conferencing technology setup and troubleshooting.
• Strong communication skills, with the ability to partner effectively with all levels of the organization, including executive leadership.
• Familiarity with ITIL and ITSM practices is highly valued, and professional certifications such as Apple ACSP, Security+, or CompTIA are considered a plus.
• Fluency in English is required.

What's in it for you?

Joining Fluence means becoming part of a diverse and inclusive culture that values creativity and collaboration. While we are focused on driving the clean energy transition, we also prioritize the professional growth and well-being of our employees. You will have the opportunity to work on high-impact projects that support our global infrastructure and contribute to a team that values honest, respectful communication and continuous improvement.