Service Desk Engineer at Lottoland

At our Gibraltar-based company, we believe that people are the heart of our success. We are a global organization with over 400 employees serving 20 million customers across 15 markets, and we pride ourselves on a culture built on belonging, purpose, and impact. Since our record-breaking payout of 90 million euros in 2018, we have continued to enable bigger dreams for our users while fostering a workplace that values genuine connections and individual ownership. We are currently seeking an experienced Service Desk Engineer to join our IT department in Gibraltar. In this role, you will be a vital member of our collaborative team, providing essential technical support to both local and remote staff to ensure our operations run smoothly.

Key outcomes

• Provide responsive 1st and 2nd line technical support through our Jira Service Management system.
• Troubleshoot and resolve technical issues for employees using both in-person and remote desktop tools.
• Develop and maintain internal knowledge articles and user guides to improve self-service capabilities.
• Assist in the creation and delivery of technical training for our users.
• Manage IT asset procurement, inventory tracking, and invoice processing.
• Monitor and prioritize incoming support tickets to ensure high service standards are met.
• Collaborate with international teams and escalate complex technical challenges to specialized departments such as DevOps, InfoSec, and 3rd Line Support.

Requirements

• At least 3 years of professional experience in a Service Desk Engineer or similar technical support role.
• Strong proficiency in both written and spoken English.
• Advanced knowledge of Windows and Apple macOS operating systems.
• Experience managing user accounts within Active Directory, Okta, and Microsoft environments.
• Familiarity with enterprise tools such as Jira, Confluence, and various VPN solutions.
• Ability to troubleshoot mobile operating systems and diagnose fundamental network issues.
• A methodical approach to problem-solving with the ability to remain calm under pressure.
• Previous experience in mentoring or guiding junior team members.

Compensation

We offer a comprehensive benefits package designed to support your well-being and professional growth. This includes:

• Flexible hours to help you maintain a healthy work-life balance.
• Relocation assistance to support your move to Gibraltar.
• Generous paid time off.
• Access to professional development programs and coaching.
• Participation in regular company retreats and team events.
• Comprehensive medical insurance coverage.
• A free gym membership to keep you active.

How to apply

If you are an enthusiastic problem-solver who thrives in a collaborative, high-performing environment, we would love to hear from you. Please submit your application to be considered for this position, and we look forward to discussing how your skills and values align with our mission.