Service Delivery Manager
On-site
Full Time
#Customer Experience
#Service Management
#Incident Management
#Change Management
#Management
#Release Management
#Project Management
#Stakeholder Management
Are you ready to take the lead in ensuring excellence for our clients? We are looking for a dedicated professional to join our team and help us maintain the high standards our partners expect. As a company committed to delivering robust IT solutions, we pride ourselves on our ability to manage complex environments and provide seamless service experiences. If you are passionate about service management and thrive in a collaborative environment, we would love to have you on board.
What you bring
In this Senior level, Full Time role based on-site in Singapore, you will serve as a key point of contact for our clients. You will be responsible for bridging the gap between our technical teams and the business needs of our customers, ensuring that every project runs smoothly and meets its objectives. Your work will focus on Customer Experience, Service Management, and Stakeholder Management. Your primary responsibilities will include:
- Collaborating with our commercial and product teams to analyze client operations and design effective, tailored service plans.
- Managing the full lifecycle of service tickets and escalations while monitoring performance against agreed service level metrics.
- Driving continuous improvement by performing trend analysis, identifying recurring issues, and implementing preventive actions to enhance our service delivery.
Requirements
To succeed in this position, you should have at least five years of experience managing service levels for large-scale projects, ideally within the government sector. We are looking for someone with a proven background as a Service Delivery Manager or an IT project lead. You must have a deep understanding of ITIL frameworks and best practices, specifically regarding incident, change, problem, and release management. Strong communication skills in English are essential, as you will be frequently presenting performance reports and leading steering committees. We value critical thinkers who can make sound decisions under pressure and maintain a proactive mindset toward process enhancement. Please note that this position is open to Singaporean citizens and Permanent Residents only.
What we offer
We believe in fostering a supportive environment where our team members can grow and make a real impact on our clients' success. While we focus on delivering high-quality results, we also prioritize the development of our staff and provide the tools necessary to excel in the fast-paced world of IT service management.
How to Apply
If you are excited about this opportunity and meet the requirements, we encourage you to submit your application today. We look forward to reviewing your background and discussing how your experience can contribute to our team's ongoing success.
