Senior User Researcher at Redox

At Redox, our mission is to make healthcare data truly useful. We operate a full-service integration platform that enables the secure, efficient exchange of information across a massive network of over 4,000 provider organizations and 500 healthcare products. By providing a single, standardized connection, we help our partners transmit data for tens of millions of patient records every day. We are looking for a Senior User Researcher to join our expanding product team and help us ensure that user needs remain at the heart of our development process.

Key outcomes

• Own and operationalize customer feedback and voice of customer programs to influence our product roadmap and go-to-market strategies.
• Synthesize customer insights into actionable data to prioritize development and validate new features.
• Identify unmet market needs by analyzing feedback trends across various customer segments.
• Lead qualitative research projects, including script development and unbiased interviewing, to support new market discovery.
• Manage the full research lifecycle, from initial planning and recruiting to moderation, analysis, and synthesis.
• Collaborate with product managers, designers, and engineers to advocate for the user and communicate research findings effectively across the organization.

Requirements

• At least 5 years of experience in user research for software products, ideally within an in-house product team.
• Proven ability to build or scale a research function within a growing company.
• Deep empathy for users and a demonstrated passion for creating high-quality experiences.
• Strong record of delivering actionable insights that drive product success.
• Experience applying diverse research methods in both remote and in-person environments.
• Proficiency in Gong, Confluence, and Jira.
• Excellent written communication skills with a high level of attention to detail.
• Eligibility to work in the United States, with a requirement to reside and work within the continental U.S.

Preferred qualifications

• Experience conducting research for highly technical products.
• A degree in a field such as Human Computer Interaction, Human Factors, Cognitive Science, or Experimental Psychology.
• Experience using tools such as Dovetail or Airtable to organize research findings.
• Familiarity with API-based products and the healthcare technology landscape.

Compensation

We offer the flexibility of remote work for this position. We encourage you to apply even if you do not meet every requirement listed, as we value diverse perspectives and potential.

How to apply

If you are passionate about improving healthcare through data and want to help us shape the future of our platform, we invite you to submit your application. We look forward to reviewing your background and discussing how you might contribute to our team.