Senior Technical Writer
Hybrid
Full Time
#Product
#Technical Writing
#Documentation Management
#Software Development Processes
#API
#Technical Communication
#Collaboration
#Multitasking
#Organizational
We are looking for a Senior Technical Writer to join our team in Canada on a full-time basis. You will play a vital role in shaping the user experience by crafting clear help articles, technical guides, and in-app messaging for our SaaS and on-premise software solutions.
Responsibilities
- Manage the end-to-end creation, editing, and maintenance of all customer-facing technical documentation.
- Partner with product, design, and support teams to ensure our documentation accurately reflects new features and workflows.
- Structure and maintain our product documentation infrastructure and help center.
- Write and translate high-quality technical content in both English and French.
- Lead strategic documentation initiatives and establish content standards for internal contributors.
- Collaborate with UX designers to ensure consistent messaging across all platforms.
- Review user interfaces and provide feedback to improve the overall user experience.
- Prioritize documentation updates based on product release cycles and internal feedback.
Must-haves
- At least 5 years of experience working within a software development environment.
- Full professional proficiency in both English and French.
- Strong understanding of software development processes and technical requirements, including API documentation.
- Proven ability to communicate complex technical concepts to audiences with varying levels of expertise.
- Exceptional organizational skills with the ability to manage multiple projects and shifting priorities.
- A collaborative mindset and the ability to work effectively with cross-functional teams.
Nice-to-haves
- Prior experience or knowledge within the construction technology industry.
Benefits
- Flexible hybrid work environment.







