Senior Technical Support Engineer at Snowplow

At Snowplow, we lead the field in Data Creation. We empower over 10,000 organizations, including industry leaders like Strava, Burberry, Condé Nast, and Flickr, to generate first-party customer behavioral data. Our platform enables these teams to unlock advanced analytics and AI directly from their own data warehouses or real-time streams. We were founded on the principle that data teams should focus on innovation rather than wrangling data from legacy platforms. Following our $40 million Series B funding round led by NEA, we are looking for creative and innovative individuals to join our team as a Senior Technical Support Engineer. This is a full-time, remote position based on the US West Coast.

Key outcomes

• Act as a primary point of contact for our customers, providing guidance on best-practice architecture and management.
• Enhance our 24x7 monitoring suite to proactively identify and resolve data delivery delays, outages, or SLA breaches.
• Manage customer deployments by optimizing infrastructure for both performance and cost.
• Execute end-to-end infrastructure setups and shutdowns, including pipeline management.
• Streamline internal processes to reduce manual intervention.
• Collaborate closely with our Site Reliability Engineering and broader Engineering teams to ensure efficient workload distribution and technical resolution.

Requirements

• Strong proficiency in cloud technologies, specifically AWS and GCP.
• Solid experience with JavaScript and SQL.
• A background in web development and a deep understanding of web applications.
• Proven ability to manage complex infrastructure and data pipelines.
• Excellent communication skills with a focus on empathy when assisting customers with technical challenges.
• A calm, analytical approach to problem-solving, even when dealing with unfamiliar or high-pressure situations.
• Fluency in English.
• A degree in Computer Science or a data-related field, or equivalent practical experience from a coding bootcamp or professional background.

Compensation

The salary range for this position is $70,000 to $80,000 USD. In addition to base pay, we offer a comprehensive benefits package, including:

• Flexible remote work arrangements.
• 401k retirement plan.
• Medical, dental, and vision insurance.
• Disability insurance.
• Paid time off.
• Professional development opportunities.
• Enhanced maternity and paternity leave.

How to apply

If you are a problem solver who is eager to build a career in a highly technical and collaborative environment, we would love to hear from you. Please submit your application to be considered for this role, and let us know how your unique skills and potential can help us shape the future of data.