Senior Technical Support Engineer at Snowplow

Snowplow is the industry leader in Data Creation, helping over 10,000 organizations, including notable names like Strava, Burberry, and Condé Nast, unlock the full potential of their first-party behavioral data. We were founded on the principle that data teams should focus on innovation rather than the manual work of wrangling data from digital analytics platforms. Following our $40 million Series B funding round led by NEA, we are looking for a Senior Technical Support Engineer to join our global team. This is a fully remote, full-time position specifically for candidates based on the US West Coast, such as California or Washington State.

Key outcomes

• Act as a primary technical point of contact for customers, providing guidance on best-practice architecture and infrastructure management.
• Enhance our 24x7 monitoring suite to proactively identify and resolve data delivery delays, outages, or service level breaches.
• Manage the end-to-end lifecycle of customer deployments, including infrastructure setups, shutdowns, and performance optimization.
• Streamline internal processes to reduce manual intervention and improve overall efficiency.
• Collaborate closely with our Site Reliability Engineering and broader engineering teams to ensure complex issues are routed and resolved effectively.

Requirements

• Strong proficiency in cloud technologies, specifically AWS and GCP.
• Solid experience with JavaScript and SQL.
• A background in web development or infrastructure management.
• Excellent communication skills with the ability to explain complex technical concepts to customers with empathy.
• An analytical mindset that remains calm and prioritized during high-pressure situations.
• A relevant degree in Computer Science or equivalent practical experience, along with a strong commitment to security and documentation standards.
• Ability to work a Monday through Friday schedule within the UTC-7 to UTC-8 time zone.

Compensation

The salary range for this position is $70,000 to $80,000. In addition to base pay, we offer a comprehensive benefits package, including:

• 401k retirement plan.
• Medical, dental, and vision insurance.
• Short and long-term disability insurance.
• Paid time off.
• Flexible, fully remote work environment.

How to apply

If you are a problem solver who is eager to build a career in a fast-paced, technical environment, we would love to hear from you. Please submit your application to be considered for this role, and we look forward to learning more about your experience and potential.