Senior Technical Support Engineer
Remote
Full Time
#Engineering
#Technical Support
#Solutions Engineering
#Cloud Infrastructure
#Kubernetes
#Postgres
#React
#JavaScript
#TypeScript
#Go
#Rust
Conduit is the rollup-native cloud platform dedicated to scaling Ethereum. We believe that crypto builders have been hindered by a lack of accessible onchain compute, which prevents the development of high-quality user experiences. By combining web2 engineering standards with web3 rollup technology, we make it simple for anyone to launch and maintain their own chain. Since our launch in 2023, we have experienced significant growth, now managing over 200 chains and more than $1 billion in total value locked. Our platform supports major industry players like Proof of Play, Zora, and Aevo. Backed by $37 million in Series A funding from investors like Paradigm and Haun Ventures, we are an elite team of builders from organizations such as Meta, Amazon, and Aave. We are currently seeking a Senior Technical Support Engineer to join our remote-first team.
Key outcomes
- Provide a white-glove onboarding experience for our customers as they integrate with our Rollup-as-a-Service platform.
- Act as the primary point of contact for technical troubleshooting and complex debugging.
- Collaborate closely with our engineering and go-to-market teams to maintain our rollup stack and support custom configurations.
- Contribute your insights to help define our product strategy and future roadmap.
- Take ownership of technical challenges from start to finish, including the creation of proof-of-concepts to validate new solutions.
Requirements
- A strong background in technical support, solutions engineering, or solutions architecture.
- Proven experience working with highly technical products, particularly within B2B SaaS or cloud infrastructure environments.
- The ability to read and write code across multiple languages to assist with debugging and development.
- A deep sense of curiosity and a drive to understand the inner workings of complex systems.
- Proficiency in debugging stack-wide issues, such as memory leaks, performance bottlenecks, and networking challenges.
- Excellent communication skills in English and a genuine passion for helping others resolve difficult technical problems.
Preferred qualifications
- Familiarity with our core technology stack, which includes Kubernetes, Postgres, GCP, React, TypeScript, Go, and Rust.
- Experience working with rollup frameworks such as Arbitrum Orbit or Optimism.
- A strong interest in blockchain scalability and the potential for rollups to expand the Ethereum ecosystem.
Compensation
We offer a fully remote work environment that allows our team members to contribute from anywhere in the world.
How to apply
If you are an ambitious builder eager to help scale Ethereum and bring high-performance compute to the masses, we invite you to apply. Please submit your application to join our team, and we look forward to reviewing your background.
