Senior Technical Program Manager at Jump

Description

Jump is the only end-to-end fan experience platform built for sports teams and venues, breaking the mold for what fans can expect at live events.

Our enterprise software enables sports teams and venues to unlock the massive opportunities that come from real relationships with their fans, rethinking the traditional model that hasn’t put the fan experience first.

Jump was founded in 2021 by Marc Lore, Alex Rodriguez, and Jordy Leiser and backed by top venture firms including Forerunner Ventures, Will Ventures, Mastry Ventures, Courtside Ventures, and more.

We are a remote first team that grounds our actions and decisions in our core values — begin with trust, play like the underdog, and do your thing. Living our values means that we always assume positive intent, show up with authenticity and empathy, and push the limit of what is possible.

We’re actively recruiting for smart, tenacious, adaptable, and most importantly kind people to join our team!

The Role

We’re looking for a Senior Technical Program Manager to join our team and drive cross-functional alignment and execution across our product and engineering teams. This person will be embedded across multiple teams, ensuring that projects stay on track, roadblocks are identified and addressed early, and our teams are equipped with the clarity, structure, and support they need to move fast and deliver quality work.

This role is perfect for someone who thrives in fast-moving environments, loves building relationships, and has a talent for seeing around corners. This individual is both a hands-on operator and a strategic partner—keeping projects on track and processes running smoothly, while also identifying opportunities for improvement and driving meaningful change as we grow and scale.

Key Responsibilities

• Own day-to-day project and program management across multiple technical teams

• Identify and escalate blockers and dependencies that could impact delivery

• Attend sprint planning sessions and stand-ups to stay close to the work, spot potential risks early, and ensure alignment across teams as priorities evolve

• Ensure project management tools (e.g., Jira, Monday.com) are up to date and being used effectively

• Manage ad hoc projects and initiatives as they arise

• Report on progress, velocity, and productivity—turning data into insights to guide timelines and decision-making

• Analyze project and team data to help assess capacity and develop realistic timelines

• Help evolve our internal processes to match the growing complexity of the business

• Use AI tools to automate, optimize, and innovate the way we work

What You’ll Bring

• 4+ years of experience in project or program management, ideally within technical or product-driven environments

• Experience managing multiple projects at once with competing priorities and timelines 

• Clear, curiosity-driven communicator who focuses on simplicity and always seeks to understand the “why”

• Ability to work with a wide range of stakeholders - not afraid to speak up and advocate for what’s needed

• Comfort with AI tools and how they can improve program management and productivity

• Expertise in Jira management and configuration

• Proficiency with project management tools, Monday.com preferred

Nice-to-Have Skills

• Experience in a hands-on technical role (software engineering, technical product management, etc)

• Experience working with distributed or remote teams

• Startup experience, especially in environments with tight, immovable timelines

Attributes that will make you successful on our team

• A strong desire to learn. You have strong experience and want to continue building your skills.

• Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions.

• Passion. You love using your skills to build products that solve real problems. You hold yourself to a high standard and help to elevate others as well.

• Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product.

• Customer-centric mindset. You can understand the problem to be solved and who we are solving it for.

• Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation

Benefits

• Remote first

• Competitive salary and equity

• Flex PTO policy

• 401(k)

• Generous medical, dental and vision plans

• 16 weeks paid parental leave for primary and secondary caregivers

• $1,000 reimbursement for work-from-home tech setup

• $1,000 annual learning and development stipend

• Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

Compensation

Compensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenets of our compensation philosophy are fairness and transparency.

We have established a standardized leveling framework based on job scope and responsibilities. The compensation package for each level is standard across all engineering roles. This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor.

The compensation for this role is $150,000 and includes a generous equity package.

Application

Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There's a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.