Senior Systems Administrator at Deepwatch

Sr. Systems Administrator (ServiceNow)

Reports to: CISO

Hybrid 3x/week Deepwatch Tampa

We are seeking a highly capable Sr. Systems Administrator to serve as a pivotal member of our IT organization. This role will own and operate the ServiceNow platform, ensuring seamless customer setup, maintenance, automation, and service delivery across the business. While ServiceNow expertise is central to the position, the individual will also be an integral part of the broader IT team—supporting core systems, identity platforms, and endpoint operations that keep our workforce running efficiently.
Reporting directly to the CISO, this person will work closely with IT, Security, and Cloud teams to drive operational excellence, streamline processes, and strengthen the reliability of our internal tools. The ideal candidate is someone who thrives in a dynamic environment, enjoys platform ownership, and brings both technical depth and strong customer-focused problem-solving.

• Own the ServiceNow platform, including configuration, licensing, vendor management, maintenance, and governance.
• Evaluate, propose, and implement new ServiceNow modules or capabilities.
• Set up new customers, maintain the existing environment, and offboarding customers.
• Build and update service catalog items, workflows, and automation.
• Manage user access, roles, groups, and permission models.
• Maintain data integrity across CMDB, incident, request, and change modules.
• Develop and optimize dashboards, reporting, and performance analytics.
• Perform routine platform upgrades, patches, and system health checks.
• Ensure platform security, compliance, and alignment with ITIL best practices.
• Manage the IT help desk queue and resolve internal employee issues.
• Serve as an escalation point for complex IT support issues across identity, endpoint, and SaaS management.
• Administer Okta, Google Workspace, Slack, Jira, and Kandji MDM environments.
• Support user lifecycle processes, identity management, and federation/SSO setup.
• Configure and maintain macOS devices and endpoint compliance through Kandji.
• Troubleshoot SaaS access, hardware, and connectivity issues across the organization.
• Support onboarding and offboarding processes in coordination with HR and Security.
• Participate in the IT on-call rotation and assist with incident response when needed.

Qualifications

• 3-5 years IT experience, including at least 3 years of direct ServiceNow administration.
• Strong ServiceNow administration, workflows, integrations, and configuration.
• Proficiency in macOS administration, including deployment, updates.
• Hands-on experience administering Google Workspace across a distributed workforce.
• Strong Okta skills, including IAM, SSO/SAML, and role-based access controls.
• Experience managing macOS devices through MDM platforms.
• Ability to administer Slack, Jira, and other core SaaS platforms used by internal teams.
• Familiarity with ServiceNow scripting languages such as JavaScript and Glide.
• Demonstrated troubleshooting ability with a customer-focused, service-oriented mindset.
• Strong communication skills and the ability to prioritize, organize, and collaborate.
• Experience in SOC2, ISO27001, or other compliance frameworks.

  ITAR Compliance

  This position will have access to customer data and as such is subject to International Traffic in Arms Regulations (ITAR). Upon application, candidates will be asked to confirm that they are a U.S. Person as defined by the following:

  • A citizen of the U.S.;
  • A lawful permanent resident of the United States; 
  • A person admitted to the United States as a refugee; or
  • A person that has been granted asylum by the United States government.

  The intent of this requirement is not to verify employment eligibility overall, but to ensure compliance with import/export regulations. If you do not meet these requirements, we encourage you to apply for other open roles at Deepwatch. This information will be verified upon offer of employment.

Statutory Pay Disclosure

The anticipated salary range for this role is $77,500,00 - $96,900 + stock options + benefits. Actual compensation may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.