Senior Systems Administrator at Christian Care Ministry

The range for this role is $87,000 - $115,000

Actual base pay will be determined based on a successful candidate's skills/abilities, experience, and education. This role includes opportunity to receive an annual bonus target of 10% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance.

Interested applicants must be willing and able to work full time onsite in our Melbourne, FL office, with the possibility to work at home twice a week after 90 days of employment. 

Who We Are

At Christian Care Ministry (CCM) we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.

The Team

Everyone at Christian Care Ministry agrees to our Statement of Faith which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.

The Role

The Senior Systems Administrator provides day-to-day, hands-on support to the organization’s Citrix Virtual Desktop Infrastructure. This position will often coordinate activities with the Tier I level Service Desk support team. This position interfaces directly with internal customers and various departments, troubleshooting user issues to resolution. Other areas of support include LAN support, break/fix, application software installations, patch management, end-user support, and training.

Essential Job Duties & Responsibilities

• Architect and deploy a Microsoft Windows Server infrastructure
• Facilitate automation and scalability with tools such as PowerShell to increase system and human efficiency
• Monitor application availability and performance
• Work with peers to troubleshoot application, database, and network-related issues
• Coordinate and communicate with various teams on project status/tasks and escalation
• Participate in 24x7 escalation support as part of the team, including pager rotation
• Provide extensive, sometimes 24x7 customer interaction, and timely responsiveness to issues and questions
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

Essential Skills & Abilities

• Experience with Citrix VDI
• Current VMware experience/knowledge, and good understanding of VMware virtualization technologies and their automation
• Knowledge in architecture, and establishing Microsoft Active Directory
• Knowledge with configuring and troubleshooting Office 365
• Strong knowledge of Microsoft products (Windows and domain architecture), electronic data interchange (EDI), and network and domain architecture
• In-depth knowledge of server-based Windows systems
• Strong knowledge of the protocols and tools for systems preventative maintenance and network protection utilities and add-ons, and ability to implement
• Ability to develop, configure, implement, and manage the systems that comprise the underlying cloud platform
• Ability to configure, monitor, and maintain Windows servers within Amazon Web Services (AWS) and Microsoft Azure cloud environment
• Maintain cloud servers, including security configurations, patching, and troubleshooting

Core Competencies/Demonstrable Behaviors

• Collaborates – builds partnerships and works collaboratively with others to meet objectives. This role requires a high level of internal customer interaction to meet objectives
• Being resilient – Rebounding from setbacks and adversity when facing difficult situations
• Interpersonal Savvy – relates openly and comfortably with a diverse group of people. Must be able to communicate effectively and build engagement across all audiences
• Self-Development – Actively seeking new ways to grow and be challenged using both formal and informal development channels
• Situational Adaptability – adapting approach and demeanor in real time to match the shifting demands of different situations

Education and/or Experience

• High school diploma or GED with 5 years’ experience directly related to IT OR
• Bachelor’s Degree in IT related field plus 3 years’ experience in an IT environment required

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

• Medical
• Health Savings Account
• Employer Paid Life Insurance and Long-term Disability Insurance
• Dental
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) – up to 4% match
• Paid-time off – accrued bi-weekly
• Wellness plan
• Employee Assistance Program
• Anniversary Awards Program
• Birthday Awards