Senior Support Specialist Finance & Accounting at Xentral

Xentral logo
Xentral

Senior Support Specialist Finance & Accounting

Remote

Full Time

#Support

#Finance

#Accounting

#ERP Systems

#Customer Support

#Communication Skills

Xentral is looking for a Senior Support Specialist Finance & Accounting

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Du bist ein IT affines Kommunikationstalent? Willst du Probleme durchdringen und gemeinsam mit unseren Kunden an wirklich maßgeschneiderten Lösungen arbeiten? Und das alles in einem digitalen Umfeld mit motivierten Kollegen? Dann komm zu Xentral und erobere mit uns die Software-Herzen unserer Kunden durch kompetentes Know-how in allen Fragen rund um unser ERP-System!

Deine Aufgaben:
  • Du betreust im Xentral Support unsere Buchhaltungsthemen und bearbeitest komplexere Anfragen und Probleme zu Anforderungen, Funktionalität und Konfiguration der Accounting Module. 
  • Du entwickelst praktische Lösungen, um unsere Kunden bestmöglich zu unterstützen. 
  • Du bietest Support über unser Ticketsystem, per E-Mail, Zoom und Telefon. 
  • Du sammelst Informationen, gehst tiefer auf komplexere Probleme ein, um die Ursache herauszufinden, bewertest gemeldete Kundenanliegen und dokumentierst sie ordentlich für unsere internen Stakeholder. 
  • Du arbeitest eng mit unserem Produktteam zusammen um Xentral im Finance und Accounting Bereich voranzutreiben.
  • Du teilst dein umfangreiches Wissen über Finanzen und Buchhaltung mit deinen Kollegen und bist aktiv an der Erstellung relevanter Dokumentationen und Schulungen beteiligt.


  • Dein Profil:
  • Du hast Erfahrung mit Steuerbuchhaltung, Finanzbuchhaltung, Mehrwertsteuerregeln und -sätzen und allem, was dazugehört, um ein erfolgreiches E-Commerce-Geschäft zu führen. 
  • Du hast bereits Erfahrung mit Datev – idealerweise kennst du auch Amainvoice oder den Amazon VCS Service. 
  • Idealerweise bist du mit mindestens einem ERP- oder CRM-System aus der Anwenderperspektive vertraut (z.B. SAP, JTL, actindo, odoo, Navision oder BillBee). 
  • Du wirst für deine starken Kommunikationsfähigkeiten geschätzt und kannst daher anspruchsvolle Kundenmeetings moderieren. 
  • Fließend in Deutsch (mindestens C1) und Englisch.


  • We Offer
    Flexible Work Environment: Enjoy remote work options across Europe or from our office-hubs in Augsburg, Amsterdam, Berlin, Munich, and Lohne (Oldenburg), along with flexible working hours.
    Competitive Compensation & Comprehensive Benefits: Attractive salary packages and a generous leave policy that includes 28 annual leave days, special leave days, and nursing care days. Our comprehensive benefits package also provides a monthly voucher to choose from a variety of providers, including Urban Sports Club, grocery stores, entertainment, and lifestyle options. Additionally, we equip all employees with state-of-the-art home office equipment and offer a 50% subsidy on private pension plans for permanent employees in Germany.
    Professional Growth & Development: Benefit from a significant budget dedicated to learning and personal development, supporting your career growth and continuous learning.
    Inclusive & Engaging Culture: Participate in virtual and in-person company events and in our yearly culture connect days, fostering a collaborative and vibrant company culture with minimal hierarchies and respectful communication.
    Diverse & International Team: Work alongside a multicultural and international team across 17 different work locations within Europe and 32 nationalities, embracing diversity and a global perspective.
    You have what it takes? Then apply now with your CV or LinkedIn profile.
    We look forward to your application!
    About us
    We are an established tech startup with major tech investors Sequoia Capital and Visionaries Club on our side. We are aiming at defining a new SaaS category and empower entrepreneurs and e-commerce vendors to automate their resource planning and focus on the things that matters most to them: their business.
    We grow all over Europe, join us fully remote or in one of our hubs in Augsburg, Amsterdam, Berlin, Munich and Lohne (Oldenburg). You decide!
    We offer
    Flexible Work Environment: Enjoy remote work options across Europe or from our office-hubs in Augsburg, Amsterdam, Berlin, Munich, and Lohne (Oldenburg), along with flexible working hours.
    Competitive Compensation & Comprehensive Benefits: Attractive salary packages and a generous leave policy that includes 28 annual leave days, special leave days, and nursing care days. Our comprehensive benefits package also provides a monthly voucher to choose from a variety of providers, including Urban Sports Club, grocery stores, entertainment, and lifestyle options. Additionally, we equip all employees with state-of-the-art home office equipment and offer a 50% subsidy on private pension plans for permanent employees in Germany.
    Professional Growth & Development: Benefit from a significant budget dedicated to learning and personal development, supporting your career growth and continuous learning.
    Inclusive & Engaging Culture: Participate in virtual and in-person company events and in our yearly culture connect days, fostering a collaborative and vibrant company culture with minimal hierarchies and respectful communication.
    Diverse & International Team: Work alongside a multicultural and international team across 17 different work locations within Europe and 32 nationalities, embracing diversity and a global perspective.
    Mental Health & Well-being: Access comprehensive, evidence-based mental health care with 24/7 counseling, therapy placement, on-site support, and legal and financial guidance to help you thrive at work and in life.
    You have what it takes? Then apply now with your CV or LinkedIn profile.
    We look forward to your application!
    About us
    We are an established tech startup with major tech investors Sequoia Capital and Visionaries Club on our side. We are aiming at defining a new SaaS category and empower entrepreneurs and e-commerce vendors to automate their resource planning and focus on the things that matters most to them: their business.
    We grow all over Europe, join us fully remote or in one of our hubs in Augsburg, Amsterdam, Berlin, Munich and Lohne (Oldenburg). You decide!
    Your recruitment experience @ Xentral
    We aim for our recruitment experience to be exciting, smooth, and rewarding—for both you and us! That’s why we’ve designed a efficient and enjoyable recruitment process to ensure a great experience from start to finish. Want to know what your journey with us will look like? Check it out here!
    Still have questions before taking the next step? No worries—we’re here to help! I’m Milou, your responsible Talent Acquisition Manager, and I'm happy to answer any questions so you can make the best decision for you.
    We can’t wait to receive your application and hopefully welcome you to our team soon! 🚀
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