Copilotmoney
Senior Support Engineer
Hybrid
Full Time
#Engineering
Copilotmoney is looking for a Senior Support Engineer
We are a dedicated team of nineteen professionals building Copilot, a personal finance app for iOS and Mac that utilizes machine learning to provide users with personalized insights into their spending, budgeting, and investments. As a finalist for the 2023 App Store Awards, we are committed to helping people manage their financial lives, and we are looking for a Senior Support Engineer to join our hybrid team in Santiago, Chile.
Responsibilities
- Collaborate closely with our Customer Success and Engineering departments to ensure a seamless experience for our users.
- Design and implement internal support tools that improve our ability to track trends and resolve data-related challenges.
- Provide direct technical assistance to users by troubleshooting complex engineering and data issues.
- Act as a bridge between our users and the engineering team by communicating common pain points and learning the intricacies of our product architecture.
Must-haves
- Proven experience in a senior engineering or technical support capacity.
- Ability to work in a hybrid environment, including coming into our Santiago office at least two days per week.
- Fluency in English to effectively communicate with our multicultural team and user base.
- A collaborative mindset and a passion for high-quality data and user experience.
Benefits
- The flexibility of a hybrid work model that balances office collaboration with remote work.
- The opportunity to work with a highly skilled, collaborative team with experience from companies like Google and Apple.
- A culture that prioritizes continuous learning and mutual support.
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