Senior Strategic Partnerships Director at ServiceTrade

Description

ServiceTrade is a  SaaS company transforming the field service management industry for commercial service contractors. Our platform helps contractors streamline operations, improve customer service, and drive revenue growth. We are investing in a partner ecosystem to help generate new pipeline, expand influence in our market, and accelerate sales cycles.

Role Overview

The Senior Strategic Partnerships Director is a senior individual contributor who will lead the development and execution of ServiceTrade’s partnership and channel strategy. This is a high-impact, hands-on role focused on building scalable relationships with key industry influencers, associations, ERP vendors, consultants, and technology providers to generate pipeline and create co-marketing/co-selling motions that drive results.

This is not a traditional channel sales role. We're looking for a strategic operator with a strong bias for action who can build the strategy and do the work to execute it. You’ll be a team of one initially, with high visibility and autonomy, reporting directly to the CRO.

Key Responsibilities:

• Identify and engage high-potential partners across:
  • Trade and industry associations for Mechanical and Fire Life Safety Commercial Contractors (e.g., MCAA/MSCA, AFSA, NFSA, FSSA, NAFED)
  • ERP/accounting platforms (e.g., Sage, Viewpoint, Acumatica, Netsuite)
  • Software Partners that offer complimentary products that ServiceTrade customers tend to use in addition to ServiceTrade (e.g., Procore)
  • Equipment Manufacturers (e.g., Honeywell, Siemens)
  • Technology vendors and ISVs
  • Implementation and evaluation consultants

• Collaborate with Marketing and Product Marketing to create and launch co-marketing and co-selling programs (joint webinars, events, content, campaigns) that generate qualified leads and brand awareness.
• Secure executive-level relationships with associations and technology partners to establish ServiceTrade as the preferred solution in the commercial contracting space.
• Build processes to ensure partner efforts are aligned with pipeline and revenue goals.
• Collaborate closely with Sales, Marketing, Customer Experience (Customer Success & Implementation) and Product to identify partnership targets and ensure integrated GTM execution.
• Track and report on partner-sourced pipeline, referrals, and marketing impact using Salesforce and other tools.
• Build a scalable process for partner tiering, enablement, reporting, and ROI tracking.
• Deliver a repeatable partner engagement playbook that enables growth and internal alignment.
• Maintain market awareness of evolving industry trends and partner landscape shifts.

What You’ll Bring:

• 10+ years of experience in partnerships, business development, or strategic alliances in B2B SaaS or technology. Experience in PE-backed SaaS companies is a plus.
• Proven track record in building and managing partner ecosystems that drive measurable business impact.
• Experience engaging with ERPs, associations, consultants, and technology partners.
• Comfortable being a team of one—high ownership mentality with a strong bias for action.
• Ability to independently build programs and campaigns while thinking strategically about scale.
• Ability to influence and collaborate across Marketing, Sales, Product, and Customer Experience.
• Excellent communication and relationship-building skills with external and internal stakeholders.
• Strong understanding of field service, commercial services, construction tech, or adjacent verticals is a plus.

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A few things you want to know:

What does ServiceTrade do?

Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce. 

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page. 

What kind of benefits do you offer?

• Medical with Blue Cross Blue Shield NC (2 options)
• Dental and Vision with Unum 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance 
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Community Impact Program (Volunteer)
• Tech and Wellness Stipend

EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.(AL,AZ,CA,CO,CT,DE,FL,GA,IL,IN,KY,MD,MI,MO,NY,NC,OH,OR,PA,SC,TN,TX,UT,VA,VT,WA)

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.