Senior Solutions Consultant at SuccessKPI Inc.

At SuccessKPI, we believe that we are stronger together. We are a global, fast-growing company operating in the analytics space, and we take pride in the culture we have built. Our team is composed of innovators and builders who are passionate about shaping the future of our organization. We provide an AI-rich, pure SaaS analytics and automation platform that helps contact centers remove obstacles and improve customer experiences. We value your voice, prioritize your work-life balance, and offer a flexible, fully remote environment where you can truly make your mark.

About the Role

We are looking for a motivated Senior Solutions Consultant to join our team on a full-time basis. In this role, you will act as a customer-focused expert, helping our clients solve complex business problems through our platform. You will work closely with our sales, product, and services teams to drive value and ensure our solutions meet the unique needs of our customers.

Key Responsibilities

• Lead discovery workshops with business users to identify operational gaps and uncover specific use cases for our platform.
• Collaborate with the sales team during the presales process by delivering value-based product demonstrations and responding to RFPs.
• Partner with cross-functional teams to resolve technical concerns, track product bugs, and advocate for new feature requests based on customer feedback.

Requirements

• A Bachelor’s degree or equivalent professional experience.
• At least 5 years of experience working with Contact Center as a Service platforms such as Genesys Cloud, Amazon Connect, LiveVox, UJET, or TalkDesk.
• At least 5 years of experience utilizing Business Intelligence, analytics, quality management, or operations management tools within a contact center setting.
• Proven experience with various customer interaction channels, including voice, email, chat, SMS, and social media.
• Strong interpersonal, communication, and presentation skills with a consultative approach to problem-solving.
• A willingness to travel to customer or partner locations as needed.

Location

This is a remote position. To be considered, you must reside in one of the following states: CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, NE, NC, NJ, PA, TN, TX, or VA.

Compensation and Benefits

We are committed to helping our employees thrive by offering a comprehensive benefits package designed to support your personal and professional well-being:

• Medical, dental, and vision insurance plans.
• 401k savings plan with an employer match.
• Stock option plan.
• Paid time off, including 11 company holidays and paid parental leave.
• Life insurance, as well as short-term and long-term disability insurance.
• Access to an Employee Assistance Program for personal and professional support.
• Opportunities for ongoing career development in a dynamic, high-growth environment.