Senior Solutions Consultant
Remote
Full Time
#Product
#Analytics
#SaaS
#Business Intelligence
#Quality Management
#Operations Management
#Interaction
#Consultative Approach
#Presales
#Communication
#Problem Solving
SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!
Do you have a passion for solving customer problems? Do you thrive in a fast-paced, competitive, team-oriented, start-up environment? We are looking for a motivated and customer-focused Solutions Consultant to join our team!
Job Location: Remote Work, USA: Candidate must reside in one of the following states to be considered for this role: CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, NE, NC, NJ, PA, TN, TX, VA
Why work for SuccessKPI:
- Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work
- Opportunity to work for a fast-growth global company in the rapidly growing analytics space
- Opportunity for career development and growth opportunities as we grow and scale
- Opportunity to build industry relationships and work alongside seasoned industry experts
- Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI!
What You’ll Do:
- Run discovery workshops with business users to uncover gaps and opportunities for improvement, identifying specific use cases that are relevant to the customer
- Partner closely with sales teams through the presales process, including delivering value-based product demonstrations for customers, partners, and prospects; responding to bids, Requests for Proposals (RFPs), and related requests; and assisting in building a compelling business case for customers
- Create and present a customized demo around customers’ use cases, business objectives, and competitive differentiators
- Find creative solutions to solve unique business problems
- Partner closely with cross-functional teams (i.e. sales, product, and services) to support best practices, resolve technical concerns, identify feature requests, and track bugs
- Create and manage proof of concepts and manage customer expectations
- Representing the company at various conferences and events
- Respond to RFP requests and work closely with product management, marketing, and sales
What You’ll Bring:
Required qualifications to be successful in this senior role:
- BS or BA Degree or equivalent experience
- 5+ years of experience with one or more Contact Center as a Service (CCaaS) platforms, specifically including Genesys Cloud, Amazon Connect, LiveVox, UJET, or TalkDesk required
- 5+ years of experience with Business Intelligence (BI), analytics, quality management, or operations management tools in a contact center environment
- Experience with multiple customer interaction channels, including IVRs, inbound/outbound voice, email, chat, SMS, and social
- Experience in a consultative approach to customers in a presales or customer-facing role for a SaaS company preferred
- Excellent interpersonal, communication, persuasion, presentation, and writing skills
- Must be willing to work in a fast-paced startup environment
- Ability to travel to partner and customer locations when required
- Ability to put the customer first
- Goal-oriented winning mindset and hardworking attitude
- Desire and ability to work in a high-growth start-up environment requiring flexibility and ingenuity
SuccessKPI Benefits:
- Virtual Work opportunity
- Opportunity to work and help shape a fast-growing company
- Medical, Dental, and Vision Insurance
- Stock Option Plan
- Open Time Off
- Paid parental leave for birth, adoption, and fostering
- 11 paid Company holidays
- 401k Savings Plan – with employer match
- Basic Life Insurance provided at no cost to you
- Accidental Death & Dismemberment Insurance coverage
- Long-Term Disability Insurance
- Short-Term Disability Insurance
- Life-Work Balance
- Employee Assistance Program providing insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support for personal and professional goals and challenges.
- Development and career growth opportunities at one of the coolest companies around, if we do say so ourselves
About SuccessKPI Inc.:
SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.
For more information on SuccessKPI, please visit us at successkpi.com
SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A
