Senior Software Engineer - Full Stack at Regal

At Regal.ai, we are dedicated to helping businesses infuse a personal touch into their digital interactions. Our platform allows brands to interpret real-time customer intent and optimize communication by blending human agents with our proprietary AI. Founded by Alex Levin and Rebecca Greene, who previously scaled Angi to over 1.5 billion dollars in revenue, we are a team of customer-focused professionals building a category-defining company. We operate with a shared set of values that prioritize data-driven decisions, fast-paced execution, and a growth mindset. We are currently seeking a Senior Software Engineer to join our hybrid team in New York City and help us scale our communication platform.

Key outcomes

• Serve as a primary contributor to our Manager Experience product, which empowers brand administrators to manage customer interaction cadences and monitor agent performance.
• Enhance the observability and throughput of our Journey Automation platform.
• Master our integration with Twilio APIs and the AWS services that power our infrastructure.
• Act as a force multiplier for the engineering team by unblocking technical challenges, guiding design choices, and mentoring peers.
• Establish and maintain high standards for scalability, performance, and code maintainability across the engineering organization.
• Define protocols for system monitoring, debugging, and investigating production issues.
• Participate in on-call rotations to ensure application reliability and triage production incidents.

Requirements

• At least 5 years of professional experience with web technologies, preferably within a high-growth startup environment.
• Fluency in Node.js and TypeScript for backend development, combined with a working knowledge of React for frontend tasks.
• Proficiency in working with Postgres databases.
• Proven experience in building and scaling production-level systems.
• Ability to collaborate directly with Product teams to lead and execute complex, multi-resource projects.
• A strong passion for code quality and the ability to balance technical excellence with business objectives.
• A commitment to continuous learning and a desire to mentor others to elevate the entire team.
• Fluency in English.

Preferred qualifications

• Practical experience working with DynamoDB.

Compensation

We offer competitive compensation packages that include early-stage equity. Our benefits package is designed to support your well-being and professional growth, featuring:

• Medical, dental, and vision insurance, with 80 percent of premiums covered for individuals and all dependents.
• A 401k retirement plan.
• A dedicated learning and development stipend to foster your growth mindset.
• Pre-tax commuter benefits.
• Flexible PTO and 11 paid holidays.
• Paid parental leave.
• Daily in-office breakfast and snacks, plus regular team outings and annual off-sites.
• A complete laptop workstation.

How to apply

If you are excited about the prospect of building a category-defining company and working in a fast-paced, high-impact environment, we invite you to apply. Please follow our company page on LinkedIn to stay informed about our journey and to submit your application for this position.