Regal

Senior Software Engineer - Full Stack

United States

Hybrid

Full Time

#Engineering

#Software Engineering

#React

#GraphQL

#TypeScript

#Python

#Postgres

#Redis

#Kinesis

#DynamoDB

#APIs

Regal is looking for a Senior Software Engineer - Full Stack

Full Time Senior Hybrid United States Engineering Software Engineering React GraphQL TypeScript Python Postgres Redis Kinesis DynamoDB APIs English 401k Medical insurance Dental insurance Vision insurance

ABOUT US:

Regal.ai empowers businesses to add a personal touch in an increasingly digital world. We help brands understand real-time customer intent signals, and perfect customer interactions with a blend of Regal AI Agents and their human agents.

Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue, and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We are based in New York City.

We share a common set of values that we look for in every new hire:

*Customers are royalty

*Data beats opinion

*Fast-paced execution wins

*Growth mindset

*Enjoy the journey

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

ABOUT THE ROLE:

We are looking to add Senior Software Engineers as we grow our highly motivated team. Regal.io enables brands to proactively communicate with prospects and customers over several channels including VOIP, SMS, and email through an intuitive web-based application that brings together all channels into a single view alongside the relevant context about a user. We make use of Twilio's APIs, as well as Regal.io's event-streaming architecture, to deliver timely, relevant, and customer-friendly conversations at scale.

Our stack:

Libraries / Frameworks: React, Nest.js, GraphQL

Programming Languages: Typescript, Python

Infrastructure: Postgres, Redis, Kinesis, DynamoDB

RESPONSIBILITIES:

Be a key contributor for the Manager Experience product which enables brand administrators to proactively manage both the cadence of interaction the customers have with the brand as well as monitor and improve their own agents

Improve the observability and throughput of our Journey Automation platform

Understand the ins and outs of Twilio APIs and AWS services that we rely on

Act as a force multiplier for the engineering team on building new functionality - including digging into the code to unblock them, helping them with design and technology adoption choices, and acting as a mentor

Set standards across the Engineering team for best practices, scalability, maintainability, performance

Set standards for monitoring system performance and debugging / investigating issues

Provide on-call support for the application and work to triage production issues

ABOUT YOU:

5+ years experience working with web technologies ideally in a high-growth environment

Fluent in Node.js with Typescript backends and working knowledge of React frontends

Proficient in working with Postgres (Nice to have: DynamoDB)

Experience building and scaling systems in production

Capable of working directly with Product to execute on highly complex projects leading multiple resources

Passionate about quality of code and systems and able to balance both technical and business concerns

Enthusiastic about the high-impact, fast-paced work environment of an early-stage startup

Passion for learning and mentoring -- always improving yourself and the team around you

BENEFITS & PERKS:

Competitive compensation packages, including early stage equity

401k plan

Flexible PTO & 11 paid holidays

Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)

Paid parental leave

Growth Mindset learning and development stipend

In-office breakfast and snacks daily

Happy hours, team outings, & annual off-sites

Pre-tax commuter benefits

Complete laptop workstation

& more!

POSITION LOCATION & OFFICE DETAILS:

This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F. Covid vaccination policy in place.

Regal

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Senior Software Engineer - Full Stack at Regal