Senior ServiceNow Developer
94.3k - 179.2k USD
Remote
Full Time
#ServiceNow
#ITSM
#Agile
#JavaScript
#REST
#Integrations
#ITIL
#SPM
#Agile Methodologies
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What is The Role
We are looking for an experienced Senior ServiceNow Developer to join our ServiceNow Engineering Team. This role will be responsible for the development, administration and implementation of ServiceNow solutions that support business objectives and IT service management processes. The ideal candidate will possess deep technical expertise in ServiceNow, experience in Agile environments, strategic outlook to drive continuous improvement and innovation within our IT environment.
What You Will Be Doing
- Build, development, customization (only when needed!) and deployment of ServiceNow applications and modules, including ITSM,SPM, HRSD, Employee Center Pro and other enterprise solutions.
- Collaborate with team members across IT and business units to define and develop technical solutions, and ensure the platform meets organizational goals.
- Innovate and improve efficiency by finding opportunities for automation, optimization, and enhancement of existing ServiceNow processes and functionalities.
- Stay updated on the latest ServiceNow releases, features, and industry trends to recommend and implement innovative solutions.
- Develop and maintain documentation for system architecture, configurations, and workflows.
What You Bring
- 5+ years in ServiceNow development, engineering, or administration roles with proven track record with Incident Management, Catalog & Request Management, CMDB & Hardware Asset Management and Service Portal.
- Experience with Agile methodologies and project management frameworks.
- Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or a related field.
- ServiceNow Certified System Administrator and additional certifications are helpful.
Technical Skills:
- Experience with other ServiceNow applications like HRSD, SPM, NowAssist is a huge plus
- Proficient in JavaScript, REST/SOAP integrations, and ServiceNow scripting.
- Solid understanding of ITIL processes and frameworks.
- Familiarity with AI, cloud platforms, APIs, and integration technologies.
Soft Skills:
- Excellent problem-solving, analytical, and decision-making abilities.
- Good communication skills, capable of optimally conveying technical concepts to both technical and non-technical audiences.
- Ability to handle multiple projects simultaneously and prioritize tasks in a fast-paced environment.
- Strategic problem solver with a focus on innovation and continuous improvement.
Compensation for this role is in the form of base salary. This role does not have a variable compensation component.
The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.
These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.
An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected] We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
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