Senior Service Desk Analyst at Numeris

At Numeris, we serve as Canada’s most trusted authority for broadcast measurement and consumer behavior data. For over 75 years, we have provided the gold standard in audience intelligence to broadcasters, advertisers, and agencies. We pride ourselves on being a collaborative, curious team that values continuous learning and career growth. We are looking for a dedicated Senior Service Desk Analyst to join our team in a hybrid capacity within Canada, helping us shape the future of our organization while maintaining the high standards our clients expect.

What you'll be doing

• Provide expert technical guidance to our service desk team, taking ownership of complex cases and ensuring the prompt, effective resolution of intricate technical issues.
• Manage the installation, maintenance, and troubleshooting of essential IT equipment and software, including hardware, telephony, networks, and various applications.
• Collaborate with stakeholders and team members to drive continuous improvements in our IT service management processes and overall infrastructure performance.

What you'll bring

To be successful in this role, you should possess a strong technical background and a commitment to high-quality support. We are looking for the following qualifications:

• A Bachelor’s degree in Computer Science or Information Technology, or equivalent professional experience.
• Three to five years of experience in IT support, with at least one to two years in a senior-level position.
• Deep proficiency in Windows, MacOS, and Linux operating systems.
• Strong working knowledge of networking, cloud systems like AWS and Azure, Active Directory, and Office 365.
• Experience using IT service management tools such as ServiceNow or JIRA.
• Professional certifications such as ITIL Foundation, CompTIA A+, or Network+ are highly valued.
• Excellent communication skills in English, with the ability to translate technical concepts for non-technical users.

What you'll get

We are committed to fostering a supportive, inclusive environment where your contributions are recognized and rewarded. As part of our team, you will enjoy:

• A flexible hybrid work arrangement.
• Generous paid time off, including a company closure between Christmas and New Year’s Day.
• Opportunities for professional development, including education reimbursement and leadership training.
• Access to our internal learning management system and mentorship programs.
• Participation in our employee recognition platform and various appreciation events.
• Exclusive discounts on products and services through the Perkopolis program.