Senior Product Manager at Zowie

At Zowie, we are on a mission to transform online shopping by making it as personal, friendly, and efficient as visiting a local boutique. We build technology that brings empathy and speed to customer interactions, allowing businesses to automate repetitive tasks like order status updates or return policies. By freeing up customer service agents from mundane work, our platform empowers them to focus on turning visitors into loyal customers. Whether integrated with existing tools like Shopify or Zendesk, or used as a standalone solution, our platform is helping us grow rapidly. We operate like a high-performing sports team where accountability and collaboration are at the core of our success.

Key outcomes

• Take full ownership of the definition, refinement, and delivery of key performance indicators for your assigned products.
• Serve as the primary expert on KPIs within your specific product area.
• Identify new opportunities through continuous research, utilizing both qualitative methods like customer interviews and quantitative data such as product analytics and surveys.
• Manage the product roadmap by prioritizing opportunities and ensuring all stakeholders remain aligned.
• Gather and synthesize product insights by working closely with our Sales and Customer Success teams.
• Define effective product solutions and partner with our Engineering and Design teams to deliver high-quality results.
• Lead the documentation process to ensure the entire team understands the business value and scope of our product initiatives.
• Act as a product advocate, ensuring that Sales, Marketing, and Customer Success teams are equipped with the vision and resources needed to drive product adoption.

Requirements

• At least 4 years of experience in Product Management, ideally within the SaaS sector.
• A proven ability to uncover customer pain points and needs using a variety of research techniques.
• Strong prioritization skills, with the ability to balance customer issues against team capacity and overall impact.
• Demonstrated experience collaborating with Engineers and Product Designers to craft effective solutions.
• A proactive approach to working with customer-facing teams and evangelizing product updates.
• Hands-on experience conducting customer interviews and analyzing the performance of released features.
• Professional proficiency in English.

Preferred qualifications

• Direct experience working at a product company that scaled from $1M to $100M in revenue.
• Strong Product Design skills.

Compensation

We provide a comprehensive benefits package designed to support your growth and well-being:

• Employee Stock Option Plan (ESOP) so you can share in our future success.
• Unlimited paid time off, as we prioritize trust and results over tracking days.
• Health insurance packages.
• Dedicated budgets for professional development and individual integration.
• Home-office funds to ensure your workspace is comfortable and productive.
• Regular company offsites to foster team connection.
• The flexibility of remote work, with optional office access in Cracow and Warsaw for those based in Poland.

How to apply

If you are an ambitious, bold, and agile thinker who thrives in a fast-paced environment, we would love to hear from you. Please reach out to our team to start the conversation, and feel free to ask any questions you may have about our culture or the role before beginning the recruitment process.