Senior People Partner at Tia

Role Title: Senior People Partner 

Manager:  Senior Director, Talent Management

Location: Los Angeles, CA based with local travel between sites within the LA market, 20% travel to PHX, SF, NY (Hybrid)

Role Summary:  

As a Senior People Partner, you will play a strategic role in shaping and implementing people programs that positively impact the employee experience and drive business outcomes. Partnering closely with leaders at all levels, you will provide guidance on organizational design, talent strategy, performance management, and employee engagement.  You will act as a thought leader and trusted advisor, ensuring people programs align with business needs while fostering a culture of inclusivity, growth, and operational excellence. 

 In this role, you will have a direct impact on how Tia succeeds in the next phase of growth.   

You will provide inputs to the design of People practices, policies and processes and then work with Market and Clinical leadership to operationalize them within the organization. You will act as coach and consultant to provide options and a range of solutions to day to day people challenges and emerging issues. You will investigate employee relations situations and resolve conflicts through dispute resolution processes. You will partner with business leaders and People team colleagues to create change and communication strategies, including drafting communications.  Most importantly, you bring empathy and warmth to every interaction ensuring that prospective and existing employees feel welcomed, appreciated and supported during their time at Tia.

Key Responsibilities:

• Strategic Business Partnership - Serve as a strategic advisor to clinical leaders, helping them align people strategy with business objectives
• Lead best practices for Talent & Performance management
• Assists in deploying Talent management frameworks and processes for people managers to manage against
• Provide ongoing coaching and training to people managers to help them lead effectively and develop high-performing teams
• Coach managers on delivering feedback and conducting development conversations
• Leads talent planning and performance cycles for client group and manages key stakeholders to these timelines
• Cultivate the Tia working environment and culture to be one that is inclusive, supportive and aligned with Tia’s values.
• Acts as a coach and consultant to provide options and a range of solutions to day to day people challenges and emerging issues
• Leads employee relations investigations, helping leaders to resolve workplace conflicts
• Leads and supports change initiatives ensuring alignment with business priorities.   
• Champion engagement initiatives to improve morale and retention. Use data to identify trends, provide insights and propose solutions to impact retention goals.
• Works alongside the Sr. Director, Talent Management & People Operations to research, refine, and stand up HR-related policies, processes, and procedures 
  • Lead on the ground compliance efforts to ensure that Tia remains in compliance with government policies and programs for a distributed team
  • Work with the Sr. Director, Talent Management to define critical HR policies, determine cross-functional input required to operationalize these policies, lead creation of associated processes and identify downstream impacts
  • Thoughtfully assist in planning the implementation of these policies in relation to the company scaling in size 
  • Ensures all employees and Managers are properly trained on policies and that documentation is accessible + updated when required 
• Organizational Design - Support leaders in structuring teams for scalability, efficiency, role design, and succession planning. 

Abilities

• Ability to support a scaling organization (experience taking a Company through multiple stages of growth preferred)
• Ability to build positive, trusting relationships with staff at all levels
• Extremely strong prioritization skills
• Excellent time management skills
• Problem perception + escalation 
• Highly organized 
• Process & systems-oriented thinking
• Ability to “keep the design in mind” when operating
• Detail oriented
• Ability to hold people accountable

Skills

• You use data insights with business partners to make recommendations and inform decisions
• Project management and stakeholder engagement
• Track record of cross functional relationship building 
• Proven track record in management and navigation of complex employee issues
• Background in creation and execution of HR strategies, talent planning, employee relations
• Experience leading or strong participation in a major change or transformation project
• Strong project management skills with multi-tasking abilities
• Excellent written and verbal communication skills

Experience:

Bachelor’s (or equivalent) with 5-7 years of experience as an HR business partner (Healthcare &/or experience with a distributed and hourly workforce required)

Benefits 

• Unlimited vacation
• Free Tia membership
• Competitive stock option package
• $300 one-time WFH stipend
• $50/month phone and internet reimbursement 
• Medical, dental, and vision benefits
• 401k program (no matching at this time)
• Top of the line 13" Macbook Pro 
• Travel stipend for team off-sites

About Us: 

Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages.  Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By making women’s health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger — setting a new standard of care for women everywhere.

Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its “whole-woman, whole-life” model to more than 100,000 women by 2023. We’ll do this by growing virtual and in-person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives -- from puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18-80 with blended in-person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco. 

We’re building a world class team to reimagine women’s healthcare. We’re an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We’re united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture. 

Tia is building a culture of excellence — in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration

Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)

Asking why, then why again — because accepting “this is just the way it is” is not good enough

Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others

A commitment to uncovering talents to unlock “rock star” potential across every individual

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.