Senior Java Kotlin Engineer - Search at Helpscout

At Help Scout, we are on a mission to help businesses delight their customers. Since 2011, we have grown into a team of over 130 people working remotely from all over the world to support more than 10,000 companies. As a Certified B Corporation, we believe in balancing profit with purpose, and we are looking for talented, accountable individuals who want to help us build a company that brings out the best in everyone.

What is this role?

We are seeking a Senior Java Kotlin Engineer to join our Search and Data Services team. This is a full-time, remote position. Because of our current needs, we are specifically looking to hire candidates based in the United States who can maintain at least four hours of overlap with Central European working hours.

What will you do?

• You will help evolve our large-scale search and reporting infrastructure, focusing on scaling our systems to handle ten times our current load.
• You will build and maintain high-throughput, event-driven systems, including streaming data pipelines and search relevancy improvements.
• You will take ownership of the full development lifecycle, from initial design and architectural decisions to testing, implementation, and ongoing production support.

What makes you a great fit?

You are an experienced engineer who is passionate about writing clean, scalable, and maintainable code using Java and Kotlin. You have a strong grasp of production readiness, including monitoring, logging, and resilient system design. We work with a variety of technologies such as Elasticsearch, Clickhouse, Kafka, Flink, RabbitMQ, MySQL, and PostgreSQL, so experience in these areas is a major plus. You communicate clearly in English and enjoy collaborating with a distributed team through code reviews and technical discussions.

What's in it for you?

We offer a supportive environment focused on your growth and well-being. Our benefits include:

• Remote work flexibility with a home office stipend to get you set up.
• A monthly coworking budget if you prefer working outside of your home.
• Comprehensive medical insurance for you and your dependents.
• Generous paid time off and flexible holiday scheduling.
• A yearly professional development stipend of $1,800 to help you advance your skills.