Senior IT Support Specialist at Charles River Associates

At Charles River Associates, our Information Technology department is a dedicated group of 40 professionals who serve as the backbone of our firm. We span eight global offices, working across six specialized functions to maintain the security and infrastructure that powers our consulting work. For over 50 years, our firm has brought together leading academics and industry experts to solve complex global challenges for Fortune 100 companies and government agencies. We are looking for a new team member who thrives in a collaborative environment and wants to help us continue building a world-class technical foundation.

The opportunity

As a Senior IT Support Specialist, you will play a vital role in keeping our employees productive and connected. You will serve as a primary point of contact for resolving technical hurdles, ranging from hardware malfunctions to complex software issues. This position is perfect for someone who enjoys a mix of hands-on technical work and direct user support, ensuring that our infrastructure remains seamless whether our consultants are in the office or working remotely.

A day in the life

• You will diagnose and resolve technical issues across our hardware, software, and network environments, documenting every solution in our tracking system to help identify broader trends.
• You will manage the lifecycle of our workstations, which includes creating images, configuring hardware, and maintaining mobile devices to ensure everyone has the tools they need to succeed.
• You will support our collaborative spaces by managing audio-visual equipment and video conferencing technology, ensuring that our meetings run smoothly and professionally.

Who you are

You are a seasoned professional with at least 5 years of experience in a help desk environment and a Bachelor’s degree in an IT-related field. You communicate clearly, whether you are explaining a technical fix over the phone or writing a guide for a colleague. You are comfortable working in a hybrid setting and are ready to participate in our remote support rotation. Your technical toolkit should include:

• Strong proficiency with Mac OS and Windows operating systems.
• Hands-on experience with JAMF, Intune, Azure, and Autopilot.
• A solid understanding of Active Directory, TCP/IP, and Microsoft Teams.
• The ability to manage multiple competing priorities while maintaining a high standard of customer service.

Why you'll love it here

We believe in the power of working together, which is why we offer a hybrid work model that balances the benefits of in-office collaboration with the flexibility of working from home. Joining our team means you will be part of a firm that values mentorship, professional development, and a diverse, inclusive culture. You will have the chance to learn from some of the brightest minds in the industry while contributing to a stable and supportive IT environment.