Senior Engineer, Service Desk at Verve Therapeutics, Inc.

Verve is on a mission to change the future of cardiovascular medicine. As a clinical-stage genetic medicines company, we are moving beyond chronic management to pioneer single-course gene editing treatments. Our work is rooted in world-class science, and we are proud to have been recognized as a Top Place to Work by The Boston Globe for three years running. If you are ready to apply your technical expertise to a mission that could save lives, we want to meet you.

Role at a glance

We are seeking a Senior Engineer, Service Desk to join our growing IT team in a full-time capacity. This is a senior-level role that requires you to be on-site five days a week at our office in the Fenway neighborhood of Boston. You will be the go-to technical expert for our team, ensuring our systems remain robust and secure in a fast-paced life sciences environment.

Your impact

• Act as the primary on-site escalation point for tier 2 and 3 support, ensuring our users receive high-quality, timely technical resolutions.
• Lead the administration of our device ecosystem by utilizing Microsoft Intune and Autopilot to streamline deployments and enforce security standards.
• Drive operational efficiency by managing Azure AD, implementing Single Sign-On, and using PowerShell to automate complex system tasks.

What you'll need

To succeed in this role, you should be a proactive problem solver with a deep understanding of IT infrastructure. We are looking for someone who brings the following:

• At least 5 years of experience working in a regulated life sciences environment.
• Proven expertise in technical troubleshooting across both Windows and Mac operating systems.
• Strong proficiency with Azure AD, SCIM, and conditional access policies.
• A collaborative mindset with the ability to communicate technical concepts clearly to diverse teams.
• A commitment to staying ahead of industry trends and a passion for continuous learning.

Perks and compensation

We believe in hiring the best people, even if they do not meet every single qualification listed. We value grit, spirit, drive, and passion above all else. While we do not have specific salary figures to share at this time, we offer a dynamic work environment where you will be part of a team dedicated to groundbreaking medical innovation.