Senior Director of Product
Remote
Full Time
#Product
#Health Care
#Digital Health
#AI
#Machine Learning
#Product Management
#Product Operations
#Customer Experience
About Solera
Solera Health is committed to changing lives by guiding people seamlessly to better health solutions, while providing payers and employers the tools to manage providers and outcomes across conditions. Solera's platform provides a marketplace of curated networks of digital and community point solutions focused on intensive, evidence-based lifestyle, behavioral, and social interventions to impact the most prevalent and costly chronic conditions. Solera strategically matches consumers to their best-fit solution and helps keep them engaged for successful health outcomes.
About the Position
We’re seeking a strategic, execution-driven Senior Director of Product to lead high-impact initiatives across both Product Operations and Product Management, with a focus on customer-facing, AI-enabled tools and platforms. Reporting directly to the Chief Product Officer, you will lead cross-functional work that enables product teams to deliver exceptional, intelligent experiences to customers. This role does not involve direct people management, but rather, ownership of the work, systems, and processes that drive product success.
You’ll work at the intersection of AI, customer experience, and product delivery — improving how the organization operates, builds, and scales ML-powered features within customer-facing solutions. You will be instrumental in translating strategic goals into operational systems, product insights, and actionable roadmaps.
What You’ll Do
Product Operations Leadership
- Build and evolve operational frameworks that support the delivery of AI-powered customer-facing tools.
- Define and improve tooling, workflows, and reporting systems that promote transparency, velocity, and alignment across product, engineering, design, and business teams.
- Drive adoption of scalable processes such as strategic prioritization, cross-functional planning, and goal-setting using OKRs.
- Monitor key product and operational metrics, including customer usage, satisfaction, and ML model performance.
- Identify and address bottlenecks in the product development lifecycle, especially those related to AI model training, iteration, and user feedback integration.
Product Management Leadership
- Partner with the CPO and product managers to shape the roadmap for customer-facing products that leverage AI and ML technologies.
- Support the definition, prioritization, and delivery of features that directly impact end users—enhancing usability, personalization, and value.
- Translate customer insights and behavior data into actionable product opportunities and product development strategies.
- Ensure AI/ML solutions are embedded thoughtfully and responsibly into customer-facing interfaces and workflows.
- Help teams define product success metrics, evaluate experiments, and iterate quickly on customer feedback and performance data.
Cross-functional Collaboration & Influence
- Serve as a thought partner across product, data science, engineering, and GTM (go-to-market) teams, helping align strategic initiatives and execution.
- Facilitate collaboration between technical teams and customer stakeholders, ensuring products are both technically sound and user-focused.
- Act as a connector across teams to bring clarity, structure, and prioritization to complex product challenges.
- Champion a culture of innovation, ethical AI use, and data-informed iteration across the product organization.
What You’ll Need
- Bachelor’s degree required; MBA or equivalent advanced degree preferred.
- 7+ years of experience spanning product management, product operations, or strategy, including work in fast-paced startup environments where ambiguity and rapid iteration are common.
- Proven success delivering customer-facing products powered by AI and Machine Learning technologies, with a strong track record of translating complex technical capabilities into intuitive user experiences.
- Deep familiarity with the end-to-end AI/ML product lifecycle, including data sourcing, model development, training, deployment, and continuous optimization.
- Experience in the healthcare industry (e.g., health plans, payers, digital health, or point solutions), with a clear understanding of regulatory, compliance, and data privacy considerations.
- Deep knowledge of and passion for the digital health space, staying current on emerging technologies and market trends.
- Strong understanding of customer engagement workflows, feedback loops, and user experience principles in software and digital tools.
- Experience building and scaling product operations systems in startup or high-growth environments, including designing processes, implementing tools, and establishing metrics to measure performance and drive accountability.
- Demonstrated ability to lead cross-functional workstreams effectively without formal people management authority, influencing stakeholders across engineering, design, data science, compliance, and commercial teams.
Additional Information
- This is a remote position and must be located in the United States. Some travel may be required to meet with the Solera team for planning sessions and corporate events.
Why Solera Health?
- Impact: Contribute to meaningful health outcomes that change lives and empower communities.
- Growth: Be part of a dynamic, growth-oriented company with ample opportunities for career advancement.
- Culture: Join a team that values innovation, collaboration, and a commitment to making a difference.
- Benefits: Competitive compensation, comprehensive benefits, and a flexible work environment.
Benefits
- Remote first culture
- Flexible PTO
- Paid pregnancy and parental leave
- Adoption Assistance Program
- Medical, Dental and Vision
- Company paid Life, Long Term Disability and Short-Term Disability
- 13 Company Holidays
- 401k + company match!
- Free Fitbit
- Casual and fun atmosphere
Disclaimer: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
EEO: Solera Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solera Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
