Senior Director of App Product at Shippo

At Shippo we power the shipping layer of the internet, giving merchants, marketplaces, and logistics providers a single API and dashboard to connect with carriers worldwide. Our platform handles label printing, international documentation, tracking, returns, and more, helping over 100,000 merchants ship millions of orders each year while leveling the playing field for small and mid-size businesses that need enterprise-grade tools.

About the Role

We are hiring a Senior Director of App Product on a Full Time basis. In this remote position you will own the product vision, strategy, and roadmap for our merchant-facing application, co-own the P&L for the app business, and lead a team of product managers who deliver experiences used by merchants around the globe.

Key Responsibilities

• Define and drive the product vision, strategy, and roadmap for the app, aligning every release with company goals and the real workflows of 100,000-plus merchants.
• Lead, mentor, and scale a high-performing team of product managers while partnering closely with engineering, design, marketing, sales, and support to ship high-quality features on time.
• Own market research, competitive analysis, and data-driven prioritization so the roadmap always reflects customer feedback, stakeholder input, and measurable impact on the user experience.

Requirements

• 10 or more years of product experience, including a strong track record building and scaling applications that handle large merchant volumes and high transaction counts.
• 5 or more years building and leading high-performing product teams, plus 3 or more years working in fast-paced environments to grow SaaS products.
• Deep knowledge of Agile methodologies and tools such as Jira, paired with exceptional communication skills that let you influence stakeholders at every level.
• Passion for e-commerce and logistics technology, with the drive to turn complex shipping workflows into simple, delightful experiences.

Location

This role is fully remote and open to candidates located anywhere, with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico, and West Virginia.

Compensation and Benefits

The base-plus-variable pay range for this position is $230,000 to $315,000 annually, with most offers anchored around the midpoint of $274,000. Total compensation also includes equity. Additional benefits include comprehensive medical, dental, and vision coverage (90 percent company-paid, dependents included), pet coverage, a take-as-much-as-you-need vacation policy, one week-long company-wide shutdown, three volunteer days off, a home-office stipend, charity-donation matching up to $100, dedicated professional-development programs, and regular team meetups through our Shippos Everywhere initiative.