Senior Director, Customer Relationship Management at ButcherBox

ButcherBox is a certified B Corp based in Boston, and we are proud to be recognized for the second consecutive year on the Inc. Best Workplaces list. Our mission is to deliver high-quality, humanely raised meat and wild-caught seafood directly to our members, ensuring that our products are free from antibiotics and added hormones. We are dedicated to creating a better world by respecting our planet, improving the lives of farmers and animals, and fostering a collaborative team environment. We are currently seeking a Senior Director of Customer Relationship Management to lead our strategic vision and drive customer loyalty through data-driven lifecycle marketing.

Key outcomes

• Develop and execute a comprehensive CRM and lifecycle marketing strategy that enhances customer relationships and increases lifetime value.
• Lead, mentor, and grow a high-performing team while fostering a culture of accountability and data-driven decision-making.
• Collaborate across marketing, product, and commercial departments to ensure CRM initiatives align with broader business objectives.
• Utilize predictive analytics and customer segmentation to personalize communication and improve engagement across the entire customer journey.
• Establish and monitor key performance indicators to report on CRM success and identify opportunities for continuous improvement.
• Implement effective change management strategies to innovate our CRM processes and address customer pain points.

Requirements

• At least 10 years of professional experience in CRM management, customer insights, or a closely related field.
• A proven history of designing and implementing successful CRM strategies that drive measurable results.
• Strong proficiency in CRM software and data analytics tools, with specific experience in email marketing.
• Exceptional leadership skills with a demonstrated ability to manage and develop talent.
• Excellent interpersonal and communication skills, with the ability to thrive in a fast-paced environment.
• A bachelor’s degree in Marketing, Business Administration, Information Technology, or a related field.

Preferred qualifications

• An MBA or equivalent advanced degree is highly desirable.

Compensation

We offer a competitive benefits package designed to support your health, financial well-being, and personal growth. Our offerings include:

• Medical, dental, and vision insurance, along with life insurance and disability coverage.
• A 401(k) plan featuring a generous employer match.
• An annual bonus program tied to company performance.
• Flexible work arrangements, including a hybrid work model.
• Unlimited paid time off and 20 weeks of parental leave.
• Professional development opportunities, including an annual learning stipend and access to coaching solutions.
• Additional perks such as a monthly free ButcherBox, wellness reimbursements, and fertility benefits.

How to apply

If you are passionate about our mission and possess the leadership experience to drive our CRM strategy forward, we invite you to apply. We look forward to reviewing your qualifications and learning more about how you can contribute to our team.