Senior Customer Success Outcome Manager at ForgeRock

At Ping Identity, we are dedicated to providing digital freedom by making online experiences both secure and seamless. Our intelligent, cloud-based identity platform empowers users to shop, work, and bank without friction or fear. We serve the most demanding enterprises globally, including more than half of the Fortune 100, and we pride ourselves on a culture that champions every identity. We believe in celebrating our differences and empowering our team members to bring their authentic selves to work every day.

The role

We are looking for a Senior Customer Success Outcome Manager to join our team on a full-time basis. This is a senior-level position based in the United States. In this role, you will act as a trusted advisor and advocate for our clients, orchestrating world-class experiences and ensuring that our customers achieve their desired outcomes throughout their journey with us.

Core responsibilities

• Develop a deep understanding of your customers' business objectives and specific success metrics to proactively maximize the value they receive from their identity and access management initiatives.
• Build and maintain strong, long-lasting relationships with customer management, project teams, and technology partners to ensure clear communication and trust.
• Collaborate cross-functionally to create and drive success plans, while serving as a customer advocate who organizes internal resources to resolve challenges and fuel innovation.

Skills and experience

To be successful in this role, you should possess the following qualifications:

• At least 7 years of experience in a customer success or account management role within the software or SaaS industry, including experience with service management and customer mediation.
• A genuine customer-first mindset and the confidence to advocate for the customer at all times.
• The ability to navigate, absorb, and clearly articulate complex technical challenges.
• Proficiency with internal platforms such as Salesforce CRM and Gainsight.

Compensation and benefits

We offer a collaborative and flexible work environment where you can grow your career alongside talented, supportive colleagues. Our benefits package includes:

• Generous paid time off and a comprehensive holiday schedule.
• Parental leave and progressive healthcare options.
• Retirement programs and opportunities for education reimbursement.
• Commuter offsets in specific locations.

How to apply

If you are passionate about cybersecurity and dedicated to driving customer success, we would love to hear from you. Please submit your application to join our team and help us continue changing the way the world thinks about digital identity.