Senior Customer Service Agent
On-site
Full Time
#Customer Service
#B2B
#Order Management
#Team Leadership
#EDI
#ERP Systems
#Zendesk
Polaroid is a legendary brand with a rich history of innovation, originally founded by Edwin Land in 1937. While we honor our past, we operate today as a nimble, passionate team dedicated to empowering creators worldwide. We saved instant film from the brink of disappearance, and now we are looking for dedicated individuals to help us continue that legacy.
What is this role?
We are seeking a Senior Customer Service Agent to join our team in the Netherlands on a full-time, on-site basis. This is a senior-level position designed for someone who is ready to take on a strategic, leadership-focused role within our B2B operations. You will be instrumental in guiding our service team while maintaining the high standards our professional partners expect.
What will you do?
- Lead our B2B customer service team to ensure we consistently provide exceptional support and service to our professional clients.
- Serve as the primary point of escalation for complex issues, providing guidance to team members to reach effective resolutions.
- Take ownership of day-to-day order management and logistics, including coordinating shipments and optimizing our internal processes for accuracy and speed.
What makes you a great fit?
To succeed in this role, you should have a strong background in professional service environments and a passion for continuous improvement. We are looking for the following qualifications:
- At least 3 years of experience in B2B customer service, with a minimum of 1 year spent in a leadership or project management capacity.
- Practical experience using ERP systems, such as Business Central, and ticketing platforms like Zendesk.
- A firm grasp of EDI protocols and experience working with major retail partners.
- Fluency in English is required, and proficiency in additional languages like French, German, or Spanish is considered a significant asset.
- Excellent organizational skills and the ability to thrive in a fast-paced, cross-functional setting.
What's in it for you?
Joining our team means becoming part of a historic brand that values creativity and bold problem-solving. You will have the opportunity to make a tangible impact on our operations, mentor a talented group of professionals, and help shape the future of our B2B customer experience. We offer a collaborative environment where you are empowered to make decisions and drive meaningful change.
