Scale Customer Success Manager at Postman

At Postman, we are building the world’s leading collaboration platform for API development. Our mission is to connect 100 million developers, and today, more than 30 million users and 500,000 organizations rely on our tools to simplify every step of the API lifecycle. We are a team driven by curiosity and a commitment to transparency, working together to innovate in an API-first world. As we continue to grow, we are looking for passionate individuals who want to help us shape the future of software development.

The opportunity

We are searching for a Senior Scale Customer Success Manager to join our team. As our user base expands rapidly, this role is vital for driving engagement across a large portfolio of customers. You will act as a strategic partner to our users, ensuring they achieve their goals by leveraging both 1:1 and 1:Many communication channels. This is a perfect fit for a tech-savvy professional who is eager to push the boundaries of traditional customer success and thrive in a dynamic, remote environment.

A day in the life

• Design and execute scalable success plans that drive rapid adoption and long-term loyalty while balancing personalized engagements with broad-scale enablement programs.
• Monitor customer data to proactively identify risks and opportunities, ensuring that users are getting the most value out of our platform through consistent check-ins.
• Collaborate closely with our Sales, Renewals, and Product teams to expand use cases, secure contract renewals, and provide critical feedback that reduces customer friction.

Who you are

You are an experienced professional with over five years of experience in Customer Success, ideally within the development tooling or SaaS space. You possess strong technical acumen and the ability to translate complex product functionalities into clear business outcomes. Your background includes:

• A proven track record of managing large volumes of customers through scalable, creative programs.
• Exceptional communication and project management skills, with the ability to lead cross-functional initiatives effectively.
• A strategic mindset that uses data to inform decisions and improve the customer experience.
• Fluency in English and a Bachelor's degree in a related field such as Computer Science, Engineering, or Business.

Why you'll love it here

We offer an informal and fun team environment where you can collaborate with colleagues from all over the globe. We are committed to your well-being and professional growth, providing a comprehensive benefits package that includes:

• Medical, dental, and vision insurance to keep you and your family healthy.
• A generous home office budget to ensure your remote workspace is comfortable and productive.
• Robust wellness programs, including fitness reimbursements and meal stipends.
• Dedicated support for your professional development through book reimbursements and access to training platforms.