Sales Assistant and Venue Captain at High Spirits Hospitality

About Us

High Spirits Hospitality is the parent company to Liquid Catering, Events at Judson Mill, The 405, Bravo1 Protection, and High Spirits Events. What started as a small bartending company in our owner's garage in 2011 has grown into a thriving business with 40 full-time employees and 100+ part-time employees providing services for over 1,000 events a year. We are driven with the vision of providing exceptional customer service to our clients, as well as embracing a REMARKABLE team culture for our employees.

Our Values:

We are...

• Radically Inclusive

• Embracing Individuality

• Making Life Fun

• Active Learners

• Responsible Citizens

• Keepin' It Real

• Ahead of the Curve

• Bold

• Leading with Heart

• Exceeding Expectations Everyday

Job Purpose

Our Sales Assistant and Venue Captain position is a hybrid role where the employee has the unique opportunity to work with our Sales Team to assist and gain knowledge of the sales process while also working events to gain knowledge in executing REMARKABLE events for our clients.

This is an entry-level position where staff typically move up within 1-2 years. The ideal candidate is one who has a passion for the events and hospitality industry and wants to grow within the field.

Job Responsibilities

Sales Assistant Responsibilities – provide support to our CEO and Sales Team ensuring the team has the tools and resources they need to be successful. Time is spent communicating with potential customers, managing administrative tasks, and updating our technology and tools.

• Respond to and process all client inquiries and questions within appropriate limits as fast as possible, preferably within one hour during business hours. Filter requests to specific team members on items they need to address. 

• Update client invoices, proposals, contracts, and payment schedules as requested. 

• Tour potential Clients on the spaces, effectively selling our spaces and services.

• Assist with moderating the shared sales email inboxes and phone lines. Manage the “help desk” function of the sales process. 

• Compile database lists of target market segments. 

• Maintain contact and company records in the company's CRM system. 

• Complete automated tasks assigned by the CRM system. 

• Oversee the event vendor approval & tracking process.

• Compile and present the weekly, monthly, quarterly, and annual reports regarding company sales, customer satisfaction, market trends, and performance rates. 

• Run errands and take on special projects as needed. 

• Be an expert with all products and services offered by our company. Responsible for communicating details of these products, services, and applicable policies to our clients. 

• Ensure customer service standards are held to the highest expectations. Appropriately manage conflicts with clients according to company values. Communicate unsatisfactory feedback regarding the performance of staff members to the appropriate staff. 

Venue Captain Responsibilities - take the lead on events at Judson Mill and The 405 which requires extreme attention to detail, a strong and accommodating personality, and the ability to plan and adjust accordingly. You will work 3-5 shifts per month, many on weekday evenings and weekends with varying shift times from 9AM-1AM. You’ll also be trained as a Wedding Coordinator Assistant.

• Supervise events at our venues. Offer guidance, direction, motivation, and reprimands to our staff working events.

• Ensure the total venue operations are successful, including set-up, event execution, and breakdown.

• Work with the Client to address their needs and ensure their expectations are exceeded during the event.

• Communicate with and monitor outside vendors (caterer, DJ, florist, etc.). Make sure they are following our policies and are completing their contracted tasks. 

• Handle emergencies and issues as they arise.

• Ensure the life safety plans of the building are followed. 

• Provide emergency support for off-site events and our short-term rental guests during your shift.

• Set up and break down event tables, chairs, decor, and other equipment according to the layout and Client needs.

• Complete light cleaning duties, both in preparation for and completion of events, but also pop-up spills during events. 

• Document event details, inventory, and recap reports through digital recap forms.

Typical Schedule

As this is an office and event-based job, our Sales Assistant and Venue Captain is expected to work both in the office and in the venues. In-office expectations are Tuesday-Thursday, 9AM-5PM as all company and team meetings happen on these days. The venue shift days/times will vary depending on booked events. You can expect to work 1-3 evening/weekend shifts per week, with most of those events running Tuesday-Saturday. You would have most Sundays & Mondays off.

Our weekly pay period runs Wednesday-Tuesday with the pay date on the following Monday. There is some seasonality to the venue portion of this position, with our high season being April-June and September-December. During these times you may work more in the office with the Sales Team.

Expectations

• Be on time for work each day as scheduled.

• Attend and be well-prepared for all event shifts, staff meetings, training, and retreats.

• Manage and prioritize incoming tasks and requests from the CEO and senior team members.

• Must be able to complete tasks on time and efficiently.

• Own a cell phone with text, voice, and data plan that can be used for work purposes.

• Must use company technology tools appropriately.

• Provide exceptional customer service to our clients and guests.

• Must be able to think critically and problem solve, sometimes in very high stress situations.

• Demonstrate excellent organizational and verbal and written communication skills.

• Come to work with a positive attitude, ready to work hard and be a supportive team member.

• Be familiar with all policies, products, and services offered by our company.

• Must have a vehicle and be able to drive between locations.

• Continue to foster the company culture of High Spirits Hospitality by being an active, passionate member of the operations and event teams.
  

• Must be able to lift and move 50lbs without assistance.

• Must be able to work independently without supervision.

• Must have reliable transportation to and from work and work-related events.

• Must have a valid Driver’s License with a clean driving record.

• Must be able to operate company vehicles safely and efficiently.

• Possess strong organizational, written, and verbal communication skills.

• Must be at least 21 years of age.

• Must be available for regular nights, weekends, and holidays.

• Must adhere to our Company’s Wellness Policy.