Reservations Manager at Coya Restaurant

At COYA, we bring the vibrant spirit of Latin American culture to life through a unique blend of world-class cuisine, innovative cocktails, art, and music. As a luxury lifestyle group with iconic venues across London, Dubai, Abu Dhabi, and Monaco, we are defined by our lively atmosphere and our commitment to excellence. Having been recognized as the Restaurant of the Year at the London Lifestyle Awards, we are now entering an exciting phase of international expansion and are looking for dedicated individuals to join our family.

The role

We are searching for a Senior Reservations Manager to join our team on a full-time, on-site basis in the United Kingdom. This is a leadership position designed for a hospitality professional who thrives in a fast-paced, high-end environment and is ready to help us maintain our reputation for exceptional guest experiences.

Core responsibilities

• Lead, motivate, and manage our reservations team to ensure smooth daily operations and high performance.
• Build and maintain strong, lasting relationships with our guests to uphold our premium brand standards.
• Utilize your expertise to drive reservation efficiency and manage bookings across our high-traffic venues.

Skills and experience

To be successful in this role, you should possess a deep passion for hospitality and a proven track record in a similar senior capacity, ideally within a multi-site or luxury brand setting. We look for the following qualifications:

• Advanced proficiency in OpenTable.
• Exceptional communication skills in both written and spoken English.
• Strong leadership abilities with experience in managing and developing teams.
• A friendly, attentive demeanor and the ability to remain composed and effective under pressure.
• A natural talent for relationship building at all levels of the organization and with our guests.

Compensation and benefits

We view our team as family and are committed to supporting your professional and personal well-being. Our benefits package includes:

• 28 days of paid time off, which includes Bank Holidays.
• A competitive wage supplemented by a service charge.
• Comprehensive training programs and clear pathways for internal promotion.
• Opportunities for international transfers within our global group.
• Daily family meals provided at the start of your shift.
• Exclusive discounts at some of the finest restaurants in London.
• A supportive and fun workplace culture.

How to apply

If you are ready to contribute to our continued success and want to be part of an incredible, growing team, please send us your CV. In your application, let us know why you are the perfect fit for this role at COYA.