Quality Assurance Manager at Trilogy Federal

At Trilogy Federal, we specialize in providing strategic consulting, information technology solutions, and financial management services to federal agencies. We take pride in our history of helping clients modernize their operations and reach their most ambitious goals through targeted expertise and full life cycle support. We are currently looking for a dedicated professional to join our team and help us maintain the high standards our clients expect.

What is this role?

We are seeking a Quality Assurance Manager to join us in a full-time, remote capacity. This is a management-level position where you will oversee the compliance and surveillance of a Medical Records Retrieval Program for a federal client. You will be responsible for ensuring that all program activities align with contractual agreements, organizational policies, and performance standards.

What will you do?

• Quality Oversight: You will monitor vendor performance to ensure compliance with Service Level Agreements, while also validating and enhancing our existing quality control procedures.
• Auditing and Reporting: You will conduct regular audits using stratified random sampling and produce weekly reports that provide data-driven insights into performance trends and compliance gaps.
• Team Leadership: You will supervise a team of Quality Assurance Specialists, offering training and performance guidance to foster a culture of continuous improvement.

What makes you a great fit?

To be successful in this role, you should possess a strong background in quality management and program oversight. We are looking for someone who meets the following criteria:

• A Bachelor’s degree in Healthcare Administration, Quality Management, Business Administration, or a related field.
• At least 5 years of experience in quality assurance or program management, ideally within the government contracting or healthcare sectors.
• Strong proficiency in data analysis tools like Excel and Tableau.
• Excellent communication skills in English, both written and verbal.
• The ability to obtain a Public Trust Clearance.
• Strong problem-solving abilities and a talent for organizing complex processes.

What's in it for you?

We value our team members and offer a comprehensive benefits package designed to support your well-being and professional growth. Our benefits include:

• 401k retirement planning.
• Generous paid time off.
• Tuition reimbursement to support your ongoing education and training.
• The flexibility of remote work.