Product Technology Manager
On-site
Full Time
#IT
#Gaming
#Product Management
#Service Management
#IT Support
#Automation
#Incident Management
#Change Management
#AI
#Governance
#Compliance
Superbet is on an ambitious journey to bring thrilling, technology-driven gaming and sports betting experiences to millions of customers across the globe. Since our founding in 2008, we have expanded into over 12 countries, fueled by a commitment to innovation and a passion for connecting with our audience. With the backing of major partners like Blackstone and HPS Investment Partners, we are currently accelerating our growth across Europe and Latin America. We are looking for a dedicated Product Technology Manager to join our team and help us transform our support domains into high-performing Enterprise Engineering products.
What you'll be doing
- You will define the vision and narrative for our support products, focusing on AI-driven workflows and self-service capabilities that span IT, product, and retail support.
- You will establish clear outcomes and guardrails for our engineering teams, overseeing areas such as automation, incident and change orchestration, and vendor governance.
- You will manage cross-tribe dependencies and ensure that all service migrations and product improvements are delivered without compromising our service level agreements.
What you'll bring
- You hold a Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field.
- You have at least 5 years of experience in product management, service management, or operations within IT support or service desk environments.
- You possess a strong technical foundation, including hands-on familiarity with automation, support tooling, and integration patterns.
- You have a proven track record of leading cross-functional initiatives that improve support KPIs and incident management processes in regulated environments.
- You are fluent in English and are based in Croatia, Spain, or Slovakia.
- It is a plus if you have professional certifications in ITSM or product management, experience with AIOps, or a background in supporting distributed retail operations.
What you'll get
While we do not have specific salary information to share at this stage, we offer the opportunity to work in a fast-paced, globally recognized company that values innovation and professional growth. You will be part of a team that is actively shaping the future of the gaming industry while maintaining the highest standards of compliance and integrity.
