Product Support Consultant - Major Accounts
On-site
Full Time
#Sales
#Customer Service
#Maintenance
#CRM Software
#Customer Training
Location: Scarborough, ME
Department: Parts
Employment Type: Full Time Non-Union
Work Hours: 1st Shift
Requisition Number: 16-0114
POSITION SUMMARY
Product Support Consultants are a key figure in helping keep our customers equipment healthy and productive by selling Caterpillar parts, preventative maintenance and repairs. This field based position is responsible for developing and offering solutions that allow Caterpillar equipment owners to achieve the lowest operating costs possible and minimize machine downtime. This position is based out of our Scarborough location and will be responsible for the following Maine counties Somerset, Waldo, Know, Kennebec, Lincoln, and Piscataquis.
PRINCIPAL FUNCTIONS AND RESPONSIBILITIES:
• Assist customer in achieving lower operating costs by recommending appropriate service product options.
• Build relationships with key decision makers and promote all available products offered by Milton CAT.
• Primary liaison between customer and Milton CAT in all areas related to product support.
• Coordinate and communicate with the customer, service department, and parts department to ensure exceptional level of service.
• Generate and develop new business to meet business goals.
• Provide customer training on unit operation and maintenance needs.
• Promote, develop and sell maintenance contracts.
• Provide parts and service quotes to customers.
• Coordinates service repairs and parts deliveries.
• Creates and maintains profiles on all major parts and service competitors.
• Reports lost parts and service sales.
• Meet targets for sales, profits, units and close ratios.
• Keep updated machine population in assigned territory.
• Maintain customer account using customer relationship management (CRM) software.
• Answer customer calls during and after normal business hours, including evenings and weekends, as needed.
• Follow up to ensure customer satisfaction.
• Participate in business and trade events; maintain membership in trade organizations.
