Product Operations at Nubank

About Nubank

Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital financial services platforms, serving 85 million customers across Brazil, Mexico, and Colombia. As one of the leading technology companies in the world, Nu leverages proprietary technologies and innovative business practices to create new financial solutions and experiences for individuals and SMEs that are simple, intuitive, convenient, low-cost, empowering, and human. Guided by its mission, Nu is fostering access to financial services across Latin America.

Our Product Operations Team
At Nubank, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services, we had to recreate them from our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Product Operations team was born. A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor and a quarter… Something else? Product Ops are the ultimate owners of Nubank's operations, ensuring that projects and processes run efficiently.
You can read more about it in our blog and get some insights into how we work.

As a Product Operations, you're expected to play a pivotal role building different banking integrations with third parties. Responsibilities will include:

• Owning a roadmap from end to end, evaluating priorities and assessing ambiguous tradeoffs in a fast-paced environment
• Translate business and operational needs into high-level backlog items 
• Track and report critical business and SLA/SLO metrics from all the integrations established with third parties
• Design state-of-the-art processes and frameworks aimed at scaling banking infrastructures enhancing productivity
• Manage critical supplier dependencies to improve the operational healthiness of the product
• Influence cutting edge technological discussions with regulatory bodies across different countries. 

We're looking for an experienced Product Operations who has:

• 3+ years of experience in similar roles
• Fluent or native Spanish and English
• Genuine curiosity about a technical ecosystem that supports all of our products. Having been exposed to third party banking integrations is a plus.
• Proven track record designing and improving processes within a business area of the company encompassing third parties. 
• Overall business acumen. Understanding the unit economics of different financial services products is a plus.
• Capacity to navigate in ambiguous situations, managing challenging stakeholders in a fast-paced environment.
• Outstanding communication skills; ability to communicate concisely and effectively across all levels of the organization
• Demonstrable track record of tactical stakeholder management
• Experience building partnerships from inception to delivery
  
  

  Core Benefits:

  • Equity at Nubank
  • Health insurance
  • Vacations of 17 workdays
  • NuLanguage - Language learning program
  • Parental leaves
  • TotalPass

  Diversity & Inclusion at Nubank

  We want to have a product for everyone, and we build strong and diverse teams that rise to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation, or background. We are proud to say that 30% of Nubanker recognize themselves as part of the LGBTQ+ community, and 40% of our team comprises women in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is an essential part of our culture. At Nubank, everyone has the opportunity to speak up and participate, grow, and share ideas.

  Candidates should be based in Bogotá.  

  Nubank continues to hire for all open roles, all interviewing and onboarding is done virtually. Everyone new to the team and our current staff will be working from home for 7-8 weeks and 1 at the office (Bogotá).