Product Operations Specialist at MotorTrend Group

At MotorTrend Group, we are driven by the machines that move us and the stories that define the automotive world. As the largest automotive media company on the planet, we bring together iconic brands like HOT ROD, ROADKILL, and MotorTrend TV to reach a massive audience of 26 million monthly viewers. Since 1949, we have been the go-to resource for enthusiasts and shoppers alike, and today we are looking for a passionate individual to help us continue reimagining motor entertainment for a diverse and growing global community.

The opportunity

We are looking for a Senior Product Operations Specialist to join our team on a full-time, on-site basis. In this role, you will act as a vital fixer, ensuring our digital products run smoothly and efficiently. You will serve as the bridge between our technical teams and our customers, using your tech-savvy nature to solve complex configuration issues and maintain the systems that power our content. This is a unique chance to shape how our audience experiences our digital platforms while collaborating across departments to drive our publishing success.

A day in the life

• You will manage customer issues by investigating technical problems and escalating them to our Product and Tech teams when necessary.
• You will maintain our system configurations and metadata, ensuring our content taxonomy is accurate and our publishing tools are performing at their best.
• You will provide mentorship and training to our support staff while monitoring quality to ensure we are consistently delivering a top-tier experience to our users.

Who you are

You are a seasoned professional with a deep technical toolkit and a proactive approach to problem-solving. You possess a strong command of English and are comfortable working in a fast-paced environment where your input directly impacts our publishing throughput. Your background includes:

• Proven experience in problem management and a track record of resolving business-impacting issues.
• Technical proficiency in HTML and CSS, along with the ability to use SQL to perform data analysis and reporting.
• Experience working with CMS platforms, Zendesk for customer support, and the Microsoft Office suite.
• A collaborative spirit, with the ability to mentor staff and work effectively with creative and technical stakeholders.
• A bachelor’s degree or a significant amount of equivalent professional experience.

Why you'll love it here

We believe in rewarding our team members for their hard work and dedication. For this position, the annual salary range is $65,000.00 to $85,000.00. Beyond the paycheck, we offer a comprehensive benefits package designed to support your well-being and future, including:

• Life insurance to provide you and your family with peace of mind.
• Disability insurance for added security.
• Generous paid time off to help you recharge and maintain a healthy work-life balance.