Product Manager at Baton Health

About the company 

Baton Health is on a mission to modernize healthcare credentialing by eliminating costly and manual processes. 

To ensure patient safety, any practitioner is required to be credentialed. This multi-step and often tedious, 2-6 month process verifies the practitioners’ qualifications to practice medicine and is a key requirement to getting paid for providing care. Baton Health accelerates providers’ access to patients by automating many of the manual processes associated with credentialing and enrollment. Our Universal Primary Source is the first federated data system bringing together hundreds of primary sources to assemble the entire universe of practitioner licensure and soon will include all primary sources across the entire span of primary source verification (PSV) requirements. 

About the role

We are looking for a Product Manager to join and directly shape our early-stage team. You will have the chance to define and work on the foundational elements of our company, work closely with the founding team, and guide the product's direction. Depending on your skillset, inclination, and experience, you will either be responsible for developing and maintaining our customer-facing product surfaces, including our web app and API, or our data ingestion and entity resolution for our most valuable asset — primary source information about healthcare practitioners

As part of a lean startup team, we’re looking for individuals who are self-starters, ambitious, scrappy, can manage ambiguity, and ready to grow within a hyper-growth organization. Your primary focus will be on building out Baton’s user-facing web application, allowing organizations to maintain their practitioner roster right in Baton. Partnering with the CEO, Director of Product, internal Engineers and development partners, you will design, implement, and deploy scalable solutions to the problems facing those who are required to perform credentialing.

You will report to the Director of Product and work remotely, with opportunities to meet and work in person in NYC. 

What you’ll do: 

• Lead continuous discovery of the opportunity space with customers of varying size, facilitating ideation of potential solutions, and validating assumptions to ensure that implementations measurably address customer needs, pain points, and desires.
• Drive monetization, retention, and revenue generation efforts for customers of all sizes — from the largest healthcare organizations in the country to the smallest medical practices.
• Collect input from users to identify and prioritize the most-important methods of entity resolution to implement.
• With support from the CEO and Director of Product, apply your experience and curiosity to continuously build your subject matter expertise on the provider credentialing market, driving opportunities for automation and earning the trust of customers and integration partners.
• Work closely with design and engineering to ensure the ease-of-use and scale of the platform, while ensuring compliance with regulatory requirements.
• Establish mechanisms for ongoing user feedback and integrate it into your product vision, developing your own roadmap for the next two to five years of Baton Health.
• Support the growth of teams needed to support the product, helping to interview and hire our engineering, marketing, operations, and design teams.
• Seek out and nurture opportunities to improve our own and our customers’ operational efficiency, automating away what others might hire to fill a gap.
• Form the core of our growing product team as we scale to complete our vision.

What you’ll need:

Background: 

• You have 2 to 5 years of experience as a hands-on technical Product Manager at an early stage start up.
• You have strong leadership skills, with the ability to inspire and motivate Engineering teams towards shared goals.
• You have experience serving customers in highly regulated industries or with tightly-constrained customer requirements, working with sensitive data requirements.
• You have excellent problem-solving and communication skills and are able to work effectively in a collaborative lean startup environment.
• You’ve managed feature launches (beta testing, documentation, customer feedback).

Skills: 

Communicates & Collaborates. Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels. Attentively listens to others. Adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Builder. You take ownership of the product build and make sound decisions with limited information. You will have a demonstrated track record of meeting and exceeding  KPIs and metrics, and will be able to speak succinctly about products you have effectively launched and how you've led Engineering teams on these builds.

Product Sense. Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships. Building strong customer relationships and delivering customer-centric solutions. 

Optimizes Work Processes. Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement and working with Operations to establish these protocols. 

Additional Information:

Full-time base salary range of $110,000 to $150,000 plus equity. Baton Health offers comprehensive benefits including healthcare & dental.