Product Manager at Tray.ai

We believe that everyone can and should automate the tools they use every day.

We believe in the power of AI and automation to unlock business potential

At Tray.ai, we build and deliver a unique low-code and AI-enabled automation platform that enterprises use to transform complex processes into scalable, adaptable workflows. Our platform isn’t just about integration, it’s about enabling our customers to love their work and automate the rest.

By freeing product leaders, business technologists, and IT from tedious, repetitive tasks, we help our customers unlock their full potential—allowing them to create processes that are just right for them. In doing so, we’re reshaping how businesses achieve transformational outcomes. Tray.ai removes the limitations of rigid, legacy iPaaS products and resolves the unintended consequences of digital transformation, making it simpler for organisations to scale, adapt, and thrive in an ever-evolving marketplace.

At Tray.ai, we value customer obsession, ownership, humility, and teamwork. We put the customer at the center of everything we do, take initiative, embrace continuous learning, and collaborate closely to achieve our mission: empowering teams everywhere to become automation leaders.

About the Product Team

Our Product team’s mission is to enable our customers to easily build, maintain, and scale automated workflows across their organisations—no matter how complex. We’re not only focused on simplifying highly scalable platform infrastructure and ensuring that core product capabilities (such as API management and on-premise connectivity) meet the highest standards of performance and reliability, but also on empowering companies to infuse AI throughout their organisations.

This includes enabling the use of autonomous agents and intelligent business process mining as distinct AI-driven functionalities within our platform. By offering these capabilities, our Product team ensures that customers can take advantage of cutting-edge AI techniques to discover, optimize, and automate processes at scale—transforming how work is done and driving more strategic outcomes.

Your Mission

As the Product Manager – Platform & Capabilities at Tray.ai, you will play a pivotal role in guiding the evolution of our core platform. You will ensure the Tray platform is robust, scalable, and ready to support our customers’ most demanding use cases. In addition, you will drive the growth and refinement of key capabilities—such as our platform’s approach to API management, on-premise connectivity, and AI-driven features (including autonomous agents and intelligent process mining)—enhancing our customers’ ability to securely integrate critical systems with confidence, and leverage advanced AI functionalities to transform their business processes.

You will work closely with our Platform Engineering team to set technical priorities and ensure we deliver a platform that is both highly performant and developer-friendly. You will also collaborate cross-functionally with customers, Customer Success, Sales, and Marketing teams to understand user requirements, balance priorities, and deliver capabilities that genuinely move the needle for our users.

This role is ideal for:

• A current product manager who has a strong technical foundation.
• An engineer with some PM experience looking to transition fully into product management.
• A self-taught technical PM who understands the complexities of back-end systems, API integrations, platform performance, and emerging AI-driven automation capabilities—even without formal engineering credentials.

Key Responsibilities:

• Platform Scalability & Performance: Partner with Platform Engineering to define and prioritize initiatives that ensure our platform can handle increasing volumes of data and transactions, supporting the growth and complexity of our customers’ use cases.
• API Management & Integrations: Shape our approach to API management, ensuring the Tray platform offers a best-in-class developer experience. Support the evolution of API design, documentation, and versioning, and ensure that developers—internal and external—can easily build and maintain integrations at scale.
• On-Premise Connectivity: Drive enhancements to our on-premise connectivity solutions, making it effortless and secure for customers to connect on-prem systems with their cloud stack.
• AI-Enabled Capabilities: Incorporate autonomous agents and intelligent business process mining into our platform to help customers infuse AI throughout their organization, enabling smarter, more adaptive workflows and unlocking new levels of efficiency and insight.
• User-Centric Problem Solving: Continuously gather feedback from customers and internal stakeholders to identify pain points, areas for improvement, and opportunities to enhance platform capabilities. Conduct research and leverage analytics to inform decisions.
• Roadmap & Strategy Execution: Build and maintain a clear roadmap that balances near-term improvements with long-term investments in our platform’s core and AI-driven capabilities. Communicate vision, strategy, and progress to both technical and non-technical stakeholders.
• Cross-Functional Collaboration: Work closely with Engineering, Customer Success, Documentation, Sales, and Marketing to ensure smooth rollouts of new features and improvements. Support go-to-market activities and empower teams with the knowledge and messaging needed to drive adoption.
• Continuous Improvement: Monitor industry trends, emerging technologies, and best practices in platform infrastructure, API management, integration, and AI/ML capabilities. Bring innovative ideas to the table and champion continuous improvement initiatives.

Requirements:

• Technical Acumen: Strong understanding of APIs, backend technologies, and scalable architectures. Familiarity with AI/ML technologies and their application in workflow automation is a plus. Experience as a backend engineer or equivalent technical background preferred.
• Product Experience: Proven ability to translate complex technical problems into clear user stories and requirements. Experience building platform features or developer-focused products is a plus.
• Problem-Solving Skills: Demonstrable success in identifying customer problems and guiding teams to deliver impactful solutions.
• Cross-Functional Communication: Excellent communication skills, capable of collaborating with engineers, designers, documentation writers, and customer-facing teams. Able to distill complex technical and AI/ML concepts for diverse audiences.
• Project & Stakeholder Management: Ability to manage multiple initiatives, set priorities, and meet deadlines in a dynamic environment. Strong sense of ownership and accountability.
• Passion for Technology: Curiosity about emerging integration frameworks, automation solutions, and best practices in developer experience, along with a keen interest in the evolving AI landscape.

Equity, Diversity & Inclusion

At Tray.ai, we are committed to creating a diverse, inclusive, and equitable environment where all individuals feel a sense of belonging. We do not discriminate based on protected characteristics and believe that varied perspectives foster innovation and growth. We value the unique contributions of every team member and strive to ensure that everyone has the support, respect, and opportunity to thrive.

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