Product Manager at Hi Marley

At Hi Marley, we are transforming the insurance industry through our conversational platform that makes communication simple and efficient. We are looking for a Senior Product Manager to lead the development of our new AI-first solution for insurance carrier service teams, helping us create frictionless experiences for millions of policyholders.

Responsibilities

• Own the end-to-end vision and roadmap for our Policyholder Service product, guiding it from initial pilot stages to full market availability.
• Design and implement AI-powered workflows that authenticate users, triage inquiries, and resolve common service or billing issues automatically.
• Define key success metrics to measure product performance and inform our long-term, outcome-based pricing strategies.
• Maintain close relationships with customer service leaders and frontline representatives to validate use cases and refine product strategy.
• Collaborate across engineering, design, sales, and marketing teams to ensure successful product launches and high adoption rates.
• Ensure every interaction within the product builds trust and provides an empathetic, helpful experience for the end user.

Must-haves

• At least 4 years of product management experience within a SaaS environment, specifically working on B2B or B2B2C products.
• Proven track record of bringing new products from 0 to 1.
• Experience designing and launching features powered by generative AI, such as AI agents.
• Strong ability to synthesize qualitative and quantitative feedback to iterate quickly on product strategy.
• Excellent communication skills with the ability to manage diverse stakeholders and articulate complex technical tradeoffs.
• A self-starter mindset that thrives in the ambiguity of early-stage product development.

Nice-to-haves

• Prior professional experience in the insurance industry, contact centers, or customer support operations.

Benefits

The annual base salary for this role is between $106,000 and $196,000, depending on your qualifications and location.

• Equity compensation for all team members.
• 401k program with a 4% company match.
• Comprehensive medical, dental, vision, life, and disability insurance.
• Monthly mental wellness budget.
• Flexible time off and paid parental leave.
• Hybrid work environment with the opportunity for remote flexibility.