Percona stands as a trailblazer in the realm of open-source database technology, dedicated to empowering businesses with robust, scalable, and innovative solutions. With a commitment to excellence, we continuously redefine the standards of data management, helping organizations harness the power of open-source databases for optimal performance and efficiency.
Position Charter:
Are you ready to spearhead Percona’s journey into the next era of global services? As our Global Services Product Manager, you'll be the architect of our services strategy, crafting experiences that meet and exceed our customers' wildest expectations. Join us in redefining the database landscape with innovation and disruption, all while having a blast doing it!
What You Will Do:
Contribute to the definition of the Global Services product vision and strategyConduct thorough market research and customer analysisDefine and own Percona’s Services portfolio roadmapIdentify customer needs and opportunitiesDesign new Services products and features, and enhance existing Services productsEnsure the successful launch of new Services productsOwn the implementation of new product launch (education, pricing/SKU updates, etc)Be accountable for the growth and adoption of Services productsOwn the complete Services product lifecycle from incubation to sunsettingDevelop and maintain relationships with strategic customer contactsAct as a sales support resource and evangelist for opportunities related to Services productsWork with Product and Engineering teams to integrate the services and software customer experienceAnalyze product performance including revenue, adoption and customer satisfaction What You Have Done:
At least five years Product Management experience, preferably in service offerings within a software ecosystemExperience with open-source software, services and communitiesDemonstrated ability to effectively communicate with both internal team members and external customersUtilized metrics and data to make informed decisions and generate actionable insightsExperience working with a geographically distributed remote team You’ll stand out if you have the following:
Hands-on experience working with one or more of the following: MySQL, PostgreSQL, or MongoDB and related technologiesStrong understanding of the needs and challenges users and customers face when deploying MySQL, MariaDB, MongoDB, PostgreSQL and/or other databasesStrong public speaking skills with an ability to evangelizeStart-up/scale-up experience, with an appreciation of the dynamics of a growing services and software company Personal Attributes:
Active listener with the ability to ask meaningful questions at the right timeExceptional relationship builder, viewing customers as equals in the journeyA passionate and natural teacher who enjoys educating their team, company, and customersIndependent with the ability to work with minimal directionClear and concise communicator in every situationStrong work ethic with an entrepreneurial approach Additional Information
Percona is a respected thought leader in the open source community. We provide services and software for MySQL, MongoDB, PostgreSQL and MariaDB to open source users globally.
Percona is remote-first and globally dispersed; we have colleagues in more than 40 countries. We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard. The growth and development of our staff is a top priority; we provide funding for training, certifications, conferences and more.
Discover what it means to work with some of the smartest people in the industry, who also know how to have fun and are always willing to lend a helping hand. We offer flexible hours, the ability to work remotely and the amazing experience of working with a multinational team of experts.
