Product Designer at Kustomer

At Kustomer, we are redefining the conversational CRM landscape by helping businesses deliver highly personalized, meaningful interactions across every channel. Our platform unifies data from multiple sources into a single timeline, utilizing advanced AI and automation to streamline workflows for industry leaders like Skims, Turo, and Sweetgreen. Since our founding in 2015, we have grown into a powerhouse supported by top-tier venture capital, and we are currently entering an exciting new chapter as a standalone company. We pride ourselves on building a collaborative, passionate team that values togetherness and professional growth, whether we are connecting remotely or meeting in person for our annual company retreats.

About the Role

We are looking for a Senior Product Designer to join our team on a full-time basis. In this role, you will be instrumental in shaping the user experience of our platform. You will work closely with cross-functional partners to translate complex user challenges into intuitive, high-quality design solutions. We need someone who is comfortable navigating the entire design lifecycle, from initial research and prototyping to delivering polished, pixel-perfect interfaces.

Key Responsibilities

• Develop intuitive and effective design solutions that address the intricate needs of our users within the customer experience space.
• Utilize data-driven insights to inform your design decisions and ensure our product goals are met with precision.
• Collaborate across design, product, and engineering teams to foster alignment, maintain design consistency, and refine existing workflows.

Requirements

• At least 8 years of hands-on experience in product design, including user research, prototyping, user testing, and high-fidelity UI execution.
• Demonstrated ability to use AI tools to optimize and enhance your personal design workflow.
• Strong critical thinking skills with a focus on creating simple, elegant solutions for complex B2B or SaaS software environments.
• Excellent communication skills, with the ability to articulate design concepts clearly to stakeholders and secure buy-in.
• A commitment to high standards and a willingness to iterate until designs reach a pixel-perfect level of quality.

Location

This position is remote and open to candidates located anywhere.

Compensation and Benefits

We believe in supporting our team members both personally and professionally. Our benefits package includes:

• Competitive stock options.
• Comprehensive medical insurance.
• 401k retirement savings plan.
• Generous paid time off.
• The flexibility of a remote work environment.