Product Delivery Lead at Promise

We are looking for a Product Delivery Lead to join our team on a full-time, hybrid basis within the United States. At Promise, we help utilities and government agencies provide flexible, affordable payment solutions for individuals facing financial hardship. Our work improves recovery rates and helps people clear their debts with dignity. We are backed by over $50 million in funding from prominent investors and have been recognized as a top innovator by Fast Company and Forbes. Our team is composed of experts from organizations like Google, Stripe, and Palantir, and we are dedicated to building technology that makes a meaningful difference in underserved communities.

Responsibilities

• Take ownership of product success by proactively addressing challenges and demonstrating a dedicated, results-oriented attitude.
• Work directly with government partners to analyze their relief programs, understand their specific requirements, and co-create effective software solutions.
• Define and monitor key performance indicators, such as benefit distribution efficiency and program enrollment rates, to ensure our products deliver the intended impact.

Requirements

• At least 5 years of professional experience working within highly regulated industries or directly with government entities.
• An undergraduate degree in an analytical or technical field, such as Computer Science, Math, or Engineering.
• A strong analytical mindset and a genuine passion for using data to address complex, real-world problems.
• A deep commitment to improving public service efficiency and empowering individuals through government relief programs.
• The ability to travel as needed to meet customer requirements, which may involve travel up to 50 percent of the time.
• Note: Due to our work with government contracts, this role is restricted to US persons, including US citizens and permanent residents, who currently reside in the United States.

What we offer

• Equity compensation to ensure you share in the long-term success of our company.
• Comprehensive medical, dental, and vision insurance plans that are 100 percent paid for employees and their dependents.
• A hybrid work environment that encourages in-person collaboration.
• Generous paid time off to support your personal well-being and growth.