Principal Product Manager at Shippo

At Shippo, we serve as the shipping layer of the internet, acting as a fundamental building block for the global e-commerce ecosystem. Our mission is to empower merchants by providing world-class shipping solutions that level the playing field. By connecting businesses, marketplaces, and platforms to carriers worldwide through a single API and dashboard, we help our customers secure competitive rates, automate international documentation, and streamline tracking and returns. We are looking for a strategic thinker who is ready to drive impact and solve complex problems in a fast-paced environment.

Role at a glance

We are seeking a Principal Product Manager to lead our Shippo App team. This is a full-time, senior-level position that is remote-friendly, allowing you to work from anywhere in our supported regions. You will own the strategy and execution for our user-facing web experience, ensuring our merchants have the tools they need to fulfill orders efficiently and grow their businesses.

Your impact

• Develop and launch features that attract and retain small-to-medium business merchants, directly driving revenue growth and conversion.
• Lead end-to-end product discovery by partnering with designers, engineers, and stakeholders to translate customer needs into actionable product opportunities.
• Define clear qualitative and quantitative metrics to prioritize your roadmap, measure success, and ensure our product strategy aligns with our long-term business goals.

What you'll need

• At least 8 years of experience in product management, with a minimum of 5 years specifically focused on SaaS products.
• A user-obsessed mindset, with the ability to ground every scope decision and prioritization in real customer insights and data.
• Exceptional communication skills, including the ability to explain complex trade-offs to diverse stakeholders across all levels of the organization.
• Proven experience in product strategy, prototyping, and stakeholder management.
• Fluency in English.
• A flexible approach to work, with the ability to thrive in ambiguous environments and a strong preference for candidates with experience in e-commerce or shipping logistics.

Perks and compensation

The base salary range for this role is $160,000 to $200,000 annually, depending on your experience, skills, and business needs. In addition to your base pay, your total compensation package includes:

• Equity compensation to ensure you share in our success.
• Comprehensive healthcare coverage, including dental insurance and vision insurance.
• A flexible, take-as-much-as-you-need vacation policy and flexible hours.
• A dedicated WFH stipend to help you build your ideal home office.
• Robust professional development programs, including coaching and resources for career growth.
• Regular team meetups and company off-sites through our Shippos Everywhere program.