Principal Customer Success Manager at Fullstory

Are you passionate about helping businesses unlock the full potential of their digital interactions? At Fullstory, we are a leading behavioral data platform that transforms how companies understand and improve their online customer journeys. We are currently looking for a talented individual to join our team and help us continue building a product that makes every digital experience smoother and more personalized. If you are curious, collaborative, and driven to make a real impact, we would love to have you on our team.

What you bring

As a Principal Customer Success Manager, you will serve as a trusted advisor to our most valuable enterprise clients. This is a full-time, senior-level position based in the United States. You will work in a hybrid capacity, requiring you to be in our Atlanta office at least one day per week. Your work will focus on strategic consulting and product enablement to ensure our clients achieve their business goals.

• Manage a portfolio of 10 to 20 high-value enterprise accounts to drive retention and long-term growth.
• Collaborate with internal teams like Sales, Marketing, and Product to develop success plans and influence our platform roadmap.
• Deliver executive-level business reviews and strategic consultations that demonstrate the measurable ROI of our platform.

Requirements

We are looking for someone with at least 6 years of experience in customer success or a related field. You should have a proven track record of managing high-value accounts, ideally within the Fortune 500 or Global 2000 space. We value candidates who possess strong analytical skills and the ability to solve complex problems through creative thinking and change management. You should be proficient in using modern AI tools to enhance your efficiency and output. Excellent communication skills are essential, as you will frequently present to executive stakeholders and build deep, lasting relationships. Fluency in English is required for this role.

What we offer

We are committed to supporting your professional and personal well-being. The base salary for this position ranges from $110,000 to $124,000 USD. In addition to competitive pay, we provide the following benefits:

• Hybrid work environment that balances flexibility with in-person connection.
• Comprehensive paid time off policies.
• Dedicated professional development opportunities to help you grow your career.
• Flexible working hours to support a healthy work-life balance.

How to Apply

If our mission to improve digital experiences resonates with you, we encourage you to reach out. We are an equal-opportunity employer that values diverse perspectives and backgrounds. Please submit your application to join our team, and let us know how your experience aligns with our vision for the future of behavioral data.