Platform Support Associate
Remote
Full Time
#Product
#Technical Support
#Communication
#Management
#Customer Satisfaction
#Product Knowledge
#Process Improvement
#Documentation
#Data Analytics
We are looking for a Senior Platform Support Associate to join our team on a full-time basis. Since our founding in 2015, we have established ourselves as a leading insurtech company, providing a digital platform that helps brands and carriers distribute insurance products with ease. We are proud to have been recognized as a top workplace and one of the fastest-growing companies in our industry. As a remote-first organization, we value autonomy and collaboration, and we are excited to find someone who shares our passion for making digital insurance accessible to everyone.
Responsibilities
- Provide high-quality technical support to our enterprise partners, ensuring their inquiries are resolved promptly while maintaining our standards for customer care.
- Collaborate closely with internal teams, including engineering, product management, and quality assurance, to address partner needs and escalate complex technical issues when necessary.
- Analyze support data to create reports, identify trends, and suggest process improvements that enhance the overall partner experience.
Requirements
- A bachelor's degree in a relevant field or an equivalent combination of professional experience.
- Proven experience in a technical customer support role, ideally with a strong aptitude for troubleshooting.
- Excellent verbal and written communication skills in English.
- The ability to manage multiple priorities effectively in a fast-paced, dynamic environment.
- Familiarity with CRM software, support ticketing systems, and data analytics tools is considered a significant asset.
What we offer
- Comprehensive medical, dental, and vision insurance plans.
- A 401k retirement savings plan and equity opportunities.
- A remote work environment supported by a dedicated home office stipend.
- Generous parental leave and a focus on well-being, including a weekly wellness hour and access to a meditation app.
- Unlimited PTO to ensure you have the time you need to recharge.
Sure
9 views
Company Size
501-1000
Markets
