Platform NOC Engineer at Braze

At Braze, we have cultivated a team that is genuinely approachable, exceptionally kind, and deeply passionate about our mission. We are the leading customer engagement platform that empowers brands to connect with their audiences in real time. By enabling marketers to collect and act on data across various channels, we help companies build lasting relationships that foster growth and loyalty. We are a global organization with a presence in cities ranging from New York to Bucharest, and we take pride in our inclusive, vibrant culture that has been recognized as a Great Place to Work in multiple regions.

Key outcomes

• Act as a first responder by monitoring system performance and health using tools like Datadog.
• Identify and triage performance anomalies, outages, or unusual system behaviors.
• Execute predefined runbooks, SOPs, and MOPs to mitigate incidents and restore service availability.
• Collaborate with SREs and Platform Engineers to escalate complex issues that fall outside of standard triage procedures.
• Maintain and update operational documentation to ensure runbooks remain accurate and effective.
• Participate in post-incident reviews to contribute to long-term operational readiness and process improvements.
• Assist in the automation of routine tasks to reduce manual effort and improve overall efficiency.

Requirements

• 1 to 3 years of experience in technical operations, system administration, or entry-level cloud engineering.
• Foundational knowledge of cloud platforms including AWS, GCP, or Azure.
• Practical experience with Kubernetes and an understanding of core networking, storage, and computing concepts.
• Strong troubleshooting skills and the ability to follow established incident management processes.
• Excellent communication skills, with the ability to work effectively within a distributed, global team.
• Fluency in English.

Preferred qualifications

• Hands-on experience with monitoring and alerting tools such as Datadog, Prometheus, or Grafana.
• Proficiency in scripting or automation languages like Python or Bash.
• Familiarity with ITIL practices.

Compensation

We provide a competitive compensation package that may include equity. Our benefits are designed to help you prioritize work-life harmony and include:

• Flexible paid time off.
• Professional development opportunities, including formal career pathing and tuition reimbursement.
• Access to employee resource groups and community engagement initiatives.
• A collaborative and transparent work environment.

How to apply

If you are driven to solve complex challenges and want to make a real impact as part of a passionate team, we would love to hear from you. Please submit your application to join us at Braze, where we value the unique perspective you bring to our organization.