Performance Marketing Manager at Kustomer

Are you ready to help us shape the future of customer experience? At Kustomer, we are the industry-leading conversational CRM platform that uses intelligent AI and automation to unify data and make every customer interaction more meaningful. Since our founding in 2015 and our recent evolution as a standalone company backed by major venture partners, we have been on a mission to transform how businesses communicate. We are looking for passionate, collaborative individuals to join our growing team and help us scale our AI-native platform to new heights.

What you bring

We are seeking a Senior Performance Marketing Manager to join our team on a Full Time basis. This is a remote role available to candidates located anywhere. You will be responsible for owning our paid acquisition engine and driving pipeline growth through innovative, data-driven strategies. Your core responsibilities will include:

• Designing and building scalable acquisition systems across paid, organic, and product-led channels.
• Developing automated workflows for campaign creation, optimization, and reporting using AI tools and APIs.
• Partnering closely with Sales, RevOps, and Content teams to ensure our acquisition strategy directly impacts revenue outcomes.

Requirements

The ideal candidate is a strategic thinker with over seven years of experience in performance marketing or demand generation within the B2B SaaS space. You should have a deep technical understanding of PPC, CRO, and attribution modeling, alongside a proven ability to leverage AI tools for creative production and workflow automation. Proficiency with platforms like HubSpot, Salesforce, Clearbit, Apollo, and Asana is essential. We value candidates who possess strong analytical skills, a creative approach to problem-solving, and the ability to thrive in a collaborative, fast-paced environment. Excellent communication skills in English are required, as you will be managing cross-functional stakeholders and agencies to deliver consistent results.

What we offer

We are dedicated to supporting our team members with a comprehensive benefits package designed to provide security and flexibility. Our perks include:

• 401k plans
• Medical insurance
• Stock options
• Paid time off
• Remote work flexibility

How to Apply

If you are excited about the prospect of driving growth at an AI-native company and want to be part of a team that values innovation and collaboration, we would love to hear from you. Please reach out to us with your application to start the conversation about how your skills and experience can contribute to our next chapter of growth.